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About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. As the IT Asset Management (ITAM) Metrics owner, you will be part of the ITAM ITSM-ITAM Metrics function, working closely with the team to establish, maintain and deliver insightful metric reporting capabilities. In this role, you will build and deploy analytic and reporting solutions to support ITAM data needs. You will work with other team members cross functionally to leverage our data warehouse, data lake and a suite of reporting, dashboard and analytics tools to deliver on needs. Key Responsibilities Lead the design, development and continuous improvement of the ITAM reporting operating model across the ITAM function (i.e., people, process and technology that are required to maintain ITAM controls including consistent, accurate and complete metrics) Oversee the development of data pipelines that ingest and enrich source data to inform metrics Develop and manage automated dashboards and reporting to key stakeholders (e.g., IT Management, Risk Management/Audit (2LOD/3LOD), and other stakeholders such as the Board of Directors and various global Regulators Oversee the management of data resources, including data collection, storage, and quality while working with Northern Trust’s Enterprise Data Governance team to ensure compliance with the respective standards and practices Apply and coach others on 'best in class” reporting practices, processes and tools Prepare and deliver training programs to key personnel on ITAM reporting Challenge the status quo and find new solutions and drive out of the box ideas Structure, execute analysis, identify patterns in data, derive valuable insights and recommend management actions, while delivering modern visualization of the analysis and insights, and automate the regular production of reports Key Skills/Experience 10+ years experience creating, maintaining and enhancing IT related metrics which were leveraged for strategic and regulatory reporting. Experience in IT Asset Management and IT Service Management experience preferred. 3+ years leading teams to deliver analytic and reporting solutions using a variety of common reporting tools (e.g., ServiceNow, PowerBI, Tableau, Javascript) Experience working effectively with diverse global teams to come up with the best solution and motivate people to act (e.g., convening, structuring, owning the agenda and facilitating meetings and workshops) Ability to communicate effectively with all levels of the company coupled with the ability to reason, persuade and influence effectively Self-motivated and capable of working on your own initiative and lead others in fast-paced environments Data science, modeling and advanced analytics certifications or degree a plus Experience with agile methodologies and operations a plus Salary Range: $95,600 - 162,400 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies. Terms and Conditions Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information. APAC/INDIA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. Canada EEO STATEMENT Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. EMEA EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. USA EEO STATEMENT It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)
