Learning & Development Specialist - Latin America & Caribbean [(Miami - U.S.), (Hybrid - U.S.) ID-6568

About the position

As a Learning & Development Specialist for Starbucks you will play a crucial role in managing learning and development initiatives tailored for the Latin America & Caribbean business. This position involves consulting with retail operations to identify learning needs developing localized learning solutions and supporting the overall effectiveness of L&D programs to enhance functional capabilities and meet business objectives.

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Responsibilities

• Support the creation of L&D program materials.
• Gather content and source materials in support of specific program areas.
• Manage localization and translation of L&D program materials.
• Document administer and maintain existing L&D processes and programs.
• Track L&D program activity and prepare reports.
• Support program evaluation through data collection and analysis including collecting feedback and metrics within specific program or content areas.
• Respond to partner inquiries regarding L&D programs including monitoring email and web communications and following up to ensure resolution.
• Support L&D manager with project-specific needs.

Requirements

• 3+ years managing learning programs
• 2+ years basic project management skills
• 2+ years facilitating groups and delivering presentations
• Knowledge of adult learning theory and its effective application in a business setting
• Familiarity with e-learning platforms and authoring tools
• Ability to plan implement and monitor effective delivery of learning and development solutions
• Problem solving skills to recognize potential roadblocks
• Ability to balance multiple priorities and meet deadlines
• Ability to influence effectively others
• Ability to navigate ambiguity and work independently and as part of a team
• Proficient in Microsoft Word PowerPoint Excel and online meeting technologies
• Ability to communicate clearly concisely and persuasively in Spanish and English; Portuguese is a plus.

Nice-to-haves

• Experience with online meeting technologies
• Advanced project management skills
• Experience in a retail environment

Benefits

• Paid parental leave
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance