Live Chat Agent ( Remote / WFH ) ID-10634

Chantecaille Beauté, a luxury skincare and cosmetics brand, is seeking a passionate and customer-focused Live Chat Agent to join our remote team. As a Live Chat Agent, you will provide exceptional support to our customers via live chat, answering product-related questions, assisting with order inquiries, and ensuring an outstanding customer experience. This is an exciting opportunity for a self-motivated individual who enjoys problem-solving and helping customers in a fast-paced, dynamic environment.

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Responsibilities

  • Provide exceptional customer service via live chat, ensuring timely and accurate responses.
  • Assist customers with product recommendations, order status, and troubleshooting issues.
  • Handle customer inquiries with a focus on providing personalized and effective solutions.
  • Work collaboratively with other departments to resolve customer issues.
  • Maintain a positive, empathetic, and professional attitude at all times.
  • Ensure all communications are in line with Chantecaille’s brand values and voice.

Requirements

  • Previous experience in customer service, preferably in an e-commerce or retail environment.
  • Excellent written communication skills and a strong attention to detail.
  • Ability to manage multiple conversations and handle high-volume chat sessions.
  • Strong problem-solving skills and a positive, proactive attitude.
  • Ability to work independently and be self-motivated in a remote work setting.
  • Familiarity with CRM tools and live chat platforms is a plus.

Benefits

  • Competitive salary.
  • Flexible work-from-home (WFH) setup.
  • Comprehensive health insurance plan.
  • Paid time off and holidays.
  • Opportunity to work with a luxury skincare and cosmetics brand.

Health Insurance
At Chantecaille Beauté, we prioritize the well-being of our employees, offering a comprehensive health insurance package that includes medical, dental, and vision coverage.

Why Join Us?
Joining Chantecaille Beauté means being part of a brand that values innovation, creativity, and the well-being of both its customers and employees. You'll have the opportunity to grow within a supportive and collaborative work environment, where your contributions make a real impact. We are committed to creating a diverse and inclusive team, where each individual is celebrated and encouraged to bring their unique skills and perspectives.

How to Apply
If you are passionate about customer service and have a genuine interest in the beauty industry, we would love to hear from you. Please submit your resume and a brief cover letter explaining why you’re the perfect fit for the role.

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