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(Live Chat Remote Jobs) American express Customer service Remote jobs -Apply Now ID-10923

Join our dynamic team at American Express and embark on a rewarding career as a Live Chat Customer Service Representative. In this remote role, you will be at the forefront of delivering exceptional customer experiences through live chat interactions. As a brand ambassador, you'll contribute to the success of our renowned company by providing top-notch service to our valued customers.

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<strong>Key Responsibilities:</strong>
<ul>
<li>Engage with customers through live chat to address inquiries, resolve issues, and provide information about American Express products and services.</li>
<li>Demonstrate empathy and problem-solving skills to ensure a positive customer experience with every interaction.</li>
<li>Collaborate with cross-functional teams to escalate and resolve complex customer issues.</li>
<li>Stay updated on product knowledge and industry trends to deliver accurate and up-to-date information.</li>
<li>Adhere to established protocols and guidelines to maintain the highest standards of customer service.</li>
</ul>
<strong>What You Will Do:</strong>
<ul>
<li>Respond promptly and professionally to customer inquiries via live chat, ensuring a seamless and efficient resolution process.</li>
<li>Proactively identify opportunities to enhance the customer experience and provide feedback for continuous improvement.</li>
<li>Utilize effective communication skills to convey information clearly and concisely.</li>
<li>Manage multiple chat sessions simultaneously while maintaining a high level of quality and accuracy.</li>
<li>Embrace a collaborative and inclusive team culture, contributing to a positive work environment.</li>
</ul>
<strong>Benefits:</strong>
<ul>
<li><strong>Remote Work:</strong> Enjoy the flexibility of working from the comfort of your home.</li>
<li><strong>Competitive Compensation:</strong> Receive a competitive salary along with performance-based incentives.</li>
<li><strong>Career Development:</strong> Access to ongoing training and development opportunities to foster your professional growth.</li>
<li><strong>Comprehensive Benefits:</strong> Health, dental, and vision coverage, along with retirement savings plans.</li>
<li><strong>Work-Life Balance:</strong> Supportive policies to ensure a healthy work-life balance for all employees.</li>
<li><strong>Employee Discounts:</strong> Take advantage of exclusive discounts on American Express products and services.</li>
</ul>
<strong>Apply Now:</strong> Don't miss this opportunity to be part of a globally recognized brand committed to excellence. If you're passionate about delivering outstanding customer service and thrive in a remote work environment, apply now to join our team!

<em>American Express is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</em>

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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