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Marketing Engagement Specialist

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<p>WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.</p><strong>Why Join Us:<br></strong>At WebMD Ignite, you’ll be part of a mission-driven team transforming how healthcare organizations engage with patients and drive growth. As a Data Integration Lead, you’ll play a vital role in shaping the success of our clients while working with cutting-edge healthcare data solutions. <strong>Position Summary:<br></strong>As a Marketing Engagement Specialist, you will work with internal teams and marketing contacts within hospital clients using our Business Intelligence platform tools (Consumer Relationship Management and Marketing Automation) to assist in fulfilling our client’s marketing and reporting needs. <strong>Primary Responsibilities & Essential Functions:</strong><ul><li>Be a trusted advisor for marketing automation, reporting, and marketing list needs</li><li>Develop, explain, and finalize target market criteria with clients</li><li>Clarify core business needs and perform basic data queries to drive strategy development, resolve inquiries, and satisfy client reporting requirements</li><li>Provide ongoing client education in relation to applicable business intelligence platform(s)</li><li>Configure, generate, and explain methodologies behind downstream healthcare encounter utilization and revenue reports</li><li>Utilize business intelligence platform tools and engage internal resources to maximize and measure client marketing efforts and hospital resources, as well as respond to client questions and concerns</li><li>Communicate and provide business case for client-requested software enhancement requests/requirements to internal product owners</li></ul><strong>Qualifications:</strong><ul><li>Associate’s degree in related field, or equivalent experience</li><li>3+ years of proven success in a support role, developing positive relationships with both clients and internal contacts</li><li>Previous experience working within CRM systems and/or pulling data sets</li><li>Experience analyzing, interpreting, manipulating and explaining complex data/methodologies</li><li>Ability to articulate clear logic in recommending solutions to customers based on business needs</li><li>Excellent business judgment; effective at articulating value propositions to customers</li><li>Bonus: Tableau experience, marketing automation (Eloqua or Act-on) experience, and/or basic SQL skills</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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