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Microsoft Customer Support – Data Entry – Part-Time Remote Jobs

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Job Summary

Microsoft is seeking a dedicated and detail-oriented Customer Support – Data Entry professional to join our dynamic remote team. This part-time role focuses on supporting customer interactions while accurately managing and processing data. The ideal candidate will demonstrate strong organizational skills, a commitment to data accuracy, and a passion for providing exceptional customer service. This role offers the flexibility of remote work while contributing to Microsofts mission of empowering every person and organization on the planet to achieve more.

Key Responsibilities

  • Handle customer inquiries via email, chat, and other communication channels, ensuring timely and professional responses.

  • Accurately enter, update, and maintain customer data in Microsoft systems and databases.

  • Review and verify customer information for completeness and correctness.

  • Assist in generating reports, tracking trends, and identifying potential data discrepancies.

  • Collaborate with cross-functional teams to support customer issue resolution.

  • Maintain confidentiality and adhere to data protection and security policies.

  • Continuously improve processes to enhance the customer experience and data accuracy.

Required Skills and Qualifications

  • Excellent written and verbal communication skills in English.

  • Strong attention to detail with high levels of accuracy in data entry.

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.

  • Ability to multitask and manage time effectively in a remote work environment.

  • Customer-centric mindset with problem-solving skills.

  • Reliable internet connection and a suitable home workspace for remote work.

Experience

  • Previous experience in customer support, data entry, or administrative roles preferred but not mandatory.

  • Experience working remotely or in a virtual team environment is an advantage.

Working Hours

  • Part-time schedule, typically 20–25 hours per week.

  • Flexible working hours with potential for weekend or evening shifts based on business needs.

Knowledge, Skills, and Abilities

  • Ability to handle confidential information with discretion.

  • Strong organizational and multitasking abilities.

  • Capacity to work independently while maintaining productivity and meeting deadlines.

  • Quick learner with adaptability to new software tools and processes.

  • Positive attitude and strong interpersonal skills to engage effectively with customers and team members.

Benefits

  • Competitive hourly pay.

  • Flexible remote work environment.

  • Opportunities for professional development and training.

  • Access to Microsofts global network and resources.

  • Inclusive and supportive workplace culture.

Why Join Microsoft

At Microsoft, you will become part of a global technology leader committed to innovation, diversity, and empowering people around the world. This role offers a chance to gain valuable experience in customer support and data management while enjoying the flexibility of a part-time remote position. Grow your skills, work with inspiring colleagues, and contribute to meaningful projects that impact millions of users globally.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience and skills through Microsofts official careers portal or the application link provided. Only shortlisted candidates will be contacted for further assessment.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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