Mobile Expert, Virtual Retail | Overland Park, Ks | On- Site Postion ID-5616
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
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Job Overview
As a Virtual Retail Mobile Expert you are a wireless sales and communications solutions expert. You don't just make a sale, you make a connection that enhances the lives of your customers. You will assist our inbound calling customers in moving forward with the right device at the right price by presenting a personalized solution. We are obsessed with delivering amazing customer experiences. That's why we need you. You will be an expert consultant, with a mastery of analyzing customers' needs. You identify and customize the whole package of wireless/voice/data products and services. You will be an expert in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. You will be part of a team that values an awesome sale done right by nice and helpful consultants. This position has a base compensation plan as well as a generous attainable bonus plan. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.
Job Responsibilities:
- Selling and serving to our customers, while providing a best in class customer experience and building loyalty
- Consistently training on T-Mobile experiences, new skills and processes, knowledge of systems, new products and reference resources
- Sales Skills In New Customer Acquisition, Including Results-Oriented Drive And Confidence For Success
- Consistently uses digital tools in interactions and on-boarding
- Education:
- High School Diploma/GED (Required)
- Work Experience:
- 12 months of customer service and/or sales experience, retail environment preferred (Required)
- Knowledge, Skills and Abilities:
- Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
- Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency. (Required)
- Customer Satisfaction Provide superior customer service, building loyalty and customer satisfaction (Required)
Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United State
