Netflix Customer Service Jobs From Home - Apply For This Job ID-5085
Description
Netflix is the world’s leading streaming entertainment service, with 236 million paid memberships across over 234 countries. We offer a vast library of TV series, documentaries, feature films, and mobile games in a wide range of genres and languages. Members can enjoy unlimited access anytime, anywhere, on any internet-connected screen, without ads or commitments.
Position Summary:
We are seeking an HR Shared Services Specialist to join our dynamic team. This role serves as the first point of contact for all HR inquiries, partnering with regional and local HR teams to deliver accurate and timely solutions. You will manage Workday transactions and data input, ensuring employee information integrity while supporting HR initiatives that empower employees to do their best work.
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Key Responsibilities:
- Act as the primary contact for HR-related inquiries, providing resolutions efficiently and accurately.
- Maintain and ensure the accuracy of employee data through effective management of HR systems and processes.
- Support company-wide HR programs, ensuring smooth execution to enhance employee engagement.
- Learn and implement tools and techniques to streamline, optimize, and automate HR processes.
- Create, update, and manage the HR knowledge base to assist employees effectively.
- Analyze, intake, and operationalize new employee services, from onboarding to offboarding.
- Conduct system audits and testing to ensure data accuracy, integrity, and functionality, and document findings for process improvements.
Required Qualifications:
- Proficiency with Workday HCM tools, including experience in Mass Uploads (EIB).
- Strong project management, communication, and customer service skills.
- Advanced proficiency in Excel/Google Sheets, with excellent analytical and problem-solving abilities.
- Keen attention to detail and a proven ability to deliver results in a fast-paced, high-growth environment.
- Strong logical reasoning skills for complex problem-solving.
- A degree in HR, Business, IT, or a related field is preferred but not required.
Preferred Qualifications:
- Experience as a Workday Data Analyst, in HR operations, or as an HR Generalist.
- Familiarity with Zendesk or similar ticketing systems.
Benefits:
- Competitive salary and comprehensive benefits package.
- Unlimited access to Netflix content anytime, anywhere, on any internet-connected screen.
- Opportunity to work in a fast-paced, innovative environment with a focus on professional growth.
If you are passionate about supporting employees and thrive in a high-energy, dynamic environment, we invite you to apply and become part of our HR Shared Services team. Together, we’ll empower our employees to deliver exceptional results while enjoying an unparalleled work experience.
