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Office administrator (Farsi and English speaking)

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<p>About Us</p><p>Nova Counselling Centre is a growing mental health clinic dedicated to providing high-</p><p>quality care to our diverse community. We offer a range of services in a welcoming,</p><p>supportive environment, and we are looking for a motivated and professional <strong>Office</strong></p><p><strong>Administrator</strong> to join our team.</p><p><br></p><p><strong>Position Overview</strong></p><p><br></p><p>The Office Administrator will play a crucial role in ensuring the smooth operation of the clinic's day-to-day activities. This person will serve as the primary point of contact for clients, support therapists with scheduling, and handle administrative responsibilities to ensure the clinic operates efficiently.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li>Greet clients and visitors with professionalism and warmth.</li><li>Manage all incoming phone calls, emails, and inquiries in English and Farsi.</li><li>Schedule, confirm, and coordinate appointments between clients and therapists.</li><li>Maintain and update clinic calendars and booking systems.</li><li>Collect, process, and record client information with accuracy and confidentiality.</li><li>Handle billing, invoicing, insurance forms, and payment processing.</li><li>Support therapists with documentation and client file management.</li><li>Ensure office supplies, equipment, and resources are organized and available.</li><li>Prepare correspondence, reports, and other administrative documents as needed.</li><li>Coordinate communication between clients, therapists, and external partners.</li><li>Assist with clinic marketing activities (social media, 4yers, etc.) as required.</li><li>Maintain confidentiality and compliance with all regulatory standards.</li></ul><p><br></p><p><strong>Qualifications</strong></p><p><br></p><ul><li><strong>Fluent in English and Farsi (Persian)</strong> – both written and verbal.</li><li>Minimum 2–3 years of administrative or office coordination experience (healthcare or counselling environment preferred).</li><li>Excellent communication and interpersonal skills, with a professional and compassionate manner.</li><li>Strong organizational and time-management skills; able to manage multiple priorities.</li><li>Proficiency with MS Office Suite (Word, Excel, Outlook) and comfort with digital booking platforms.</li><li>Knowledge of client management systems (e.g., Carepatron, Jane, or similar) is an asset.</li><li>Ability to work independently as well as collaboratively within a team.</li><li>Strong problem-solving skills and attention to detail.</li><li>Experience handling confidential information with discretion.</li><li>Post-secondary education in business administration, healthcare administration, or a related field is an asset. </li></ul><p><br></p><p><strong>What We Offer</strong></p><p> </p><ul><li>A supportive, collaborative work environment.</li><li>Opportunities for professional growth in a respected and growing mental health clinic.</li><li>Competitive compensation package.</li><li>The opportunity to make a meaningful difference in clients’ lives. </li></ul><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>If you are a motivated, organized, and compassionate individual fluent in both English and Farsi, we would be delighted to hear from you.</p><p><br></p><p>Please submit your resume and a brief cover letter outlining your relevant experience</p><p>to: <strong>NovaCounselingCentre@gmail.com</strong></p>

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