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Onsite Representative - Hanover Park, IL - Full-time ID-20028

About the Role

  • The purpose of this position is to be on site at the customer location to resolve any discrepancies (overages, shortages and incorrect product) related to TD SYNNEX shipments.

  • This position was created due to the large volume of unresolvable discrepancies the customer reported receiving, compared to what TD SYNNEX reported shipping.

  • This position's objective is to eliminate those discrepancies and expedite the credit process when necessary.

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What You'll Do

  • Investigates discrepancies reported by the customer, carrier or TD SYNNEX. (30%)

  • Works with freight carriers to ensure transit SLA are met, and reduce and OS&D. (Over, Short and Damage) (20%)

  • Inputs discrepancy data into excel table, communicates to customer service on customer behalf. (15%)

  • Collects, maintains and provides detailed statistics and reports on various performance measurements (i.e. logistics centers quality metrics, convert metrics to lean sigma format and report back to logistics center). (13%)

  • Analyzes and researches data to recognize trends, areas of risk/concern, and uses information to drive process improvements. (12%)

  • Communicates and works with various functional groups to investigate and resolve complex issues (i.e. discrepancies that were not caught in the receiving process and TD SYNNEX cannot confirm via cycle counts at the logistics center). (10%)

Additional duties as assigned

  • Meets attendance and punctuality standards Position requires a working knowledge of all TD SYNNEX processes.

  • Person performing duties should have 1-2 years logistic center experience, preferably from a TD SYNNEX Center.

  • CIS knowledge, Microsoft Office, ISO, and Lean Sigma

What We're Looking For

  • High School Diploma or GED equivalent

  • Adjusts readily to change and adapts as needed.

  • Builds solid, effective working relationships with others.

  • Communicates clearly and conveys necessary information.

  • Works constructively under stress and pressure when faced with high workloads and deadlines.

  • Converses and writes effectively in both English and Spanish.

  • Creates and conducts formal presentations.

  • Executes instructions and requests clarification when needed.

  • Exhibits sensitivity to the needs, concerns, and feelings of others.

  • Inputs 40 words per minute (wpm).

  • Interacts effectively with all levels of management.

  • Maintains and promotes social, ethical, and organizational standards in conducting internal and external business activities.

  • Negotiates skillfully, promotes/sells ideas persuasively, and closes transactions with mutually beneficial results.

  • Performs basic mathematical calculations.

  • Quickly learns new systems and technology.

  • Recognizes and attends to important details with accuracy and efficiency.

  • Transports up to 50 lbs.

  • Uses common office equipment.

  • Utilizes relevant computer system applications at a basic level.

  • Works independently with minimal supervision.

  • Possesses basic clerical and data entry skills.

  • Demonstrates strong multi-cultural interpersonal skills.

  • Exhibits strong organizational and time management skills, driving tasks to completion.

  • Maintains confidentiality of sensitive information.

Working Conditions

  • Distribution center environment may include exposure to extreme temperatures high noise levels high places wet and/or humid conditions and outside weather conditions

  • Position is located in Hanover Park IL 60031

  • Hours are 5:00 am - 1:30 pm

  • On-call availability required as necessary.

  • Remote field-based position.

  • Some travel required.

**Must have working knowledge of English language for training and safety purposes.

Key Skills

What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

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