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Operations Manager - Burlington - Amazon ID - 21534

Description

Our global Operations network handles millions of packages and deliveries to Amazon customers every day.

We are seeking motivated, customer-focused individuals to join our team as Operations Managers.

Job Summary

This role involves leading and developing a team of salaried and hourly talent. The successful candidate will be responsible for engaging their team during shifts to maintain the highest levels of safety, quality, attendance, and performance.

To achieve this, managers will provide their team with the necessary tools for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.

The ideal candidate will also play a key role in maintaining our customer expectations to ensure customer orders are delivered on time.

Operations Workflow

Our fulfillment network operates within three major components:

  • First Mile: Where products are stored and ready for order.
  • Middle Mile: Where orders are transported to specific areas.
  • Last Mile: Where products are delivered to customers' doors.

Please note that each workflow has slight variations, but one constant is our dedication to customer satisfaction.

Professional Growth Opportunities

Our fulfillment network launches new Operations sites every year, offering various opportunities for professional growth.

Key Responsibilities

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  1. Support, mentor, and motivate: Salaried and hourly workforce.
  2. Lead large-scope projects: Site and regional impact.
  3. Build and execute productivity plans: Forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
  4. Manage safety, quality, productivity, and customer delivery promises: Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
  5. Meet physical demands: Lift up to 49 pounds, frequently push, pull, squat, bend, and reach, stand/walk for up to 12 hours during shifts, work in an environment where noise levels vary and can be loud, and work in an environment subject to variable temperatures and weather.

BASIC QUALIFICATIONS

  • 3+ years of employee and performance management experience.
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • Hold a valid and active USA state driver's license?

PREFERRED QUALIFICATIONS

  • 1+ years of performance metrics, process improvement, or lean techniques experience.

Amazon's Commitment to Diversity and Inclusion

Amazon is committed to a diverse and inclusive workplace, empowering employees to deliver the best results for customers.

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