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Outbound Patient Enrollment Specialist- Part-Time Evenings ID-18188

Across the United States, 6 in 10 adults – or 133 million Americans, live with one or more chronic conditions. Chronic disease is today's leading cause of death and disability in the US and the leading driver of the nation's $4.1 trillion in annual healthcare costs. Patients who live with chronic conditions require far more touch points than our primary care physicians have time to deliver and the result is countless health emergencies and costly ER visits that could be prevented. Workforce shortages and lack of technologies make it difficult to give patients the attention they need.

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At Cadence, our mission is to deliver life-changing care to over one million patients living with chronic disease by the end of the decade. We mitigate the impact of chronic disease by using technology and a world-class clinical team to remotely monitor, manage, and support patients at home. Together with our growing network of health system partners, we deliver guideline-directed care to tens of thousands of patients today while producing best-in-class clinical outcomes.

The Cadence Health team seeks a remote Patient Enrollment Specialist to act as an Outbound Call Agent, to call and enroll patients who are referred to Cadence by our partner physicians. You will be the patient's first point of contact and experience with Cadence and will interact with patients via phone call and text.

This role will be part-time, Monday to Friday 5 pm to 9 pm EST.

WHAT YOU'LL DO:

  • Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value proposition to patients.
  • Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
  • Build strong rapport and trust with potential patients, nurturing lasting relationships based on mutual respect and understanding.
  • Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
  • Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

WHAT YOU'LL NEED:

  • Experience working in a healthcare services organization with accountability for performance metrics.
  • Prior experience conducting a high volume of outbound calls.
  • Strong communication and problem-solving skills, with the ability to address concerns and guide patients toward informed decisions.
  • Prior experience working in a fast-paced work environment.
  • Ability to maintain the highest degree of patient confidentiality.
  • Comfort using CRM platforms.
  • Excellent verbal and written communication skills.
  • Passion for providing an outstanding patient experience.
  • Skilled in building strong patient relationships and overcoming objections in a phone-based environment.
  • Ability to thrive in a results-driven, autonomous environment built on trust, open communication, and constructive feedback.

WHO WE ARE:

At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients' health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care. Care is at the core of everything we do.

The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.

At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today.

If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we'll make a meaningful impact on the lives of those we serve.

WHAT YOU'LL GET:

Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

  • Company culture all about impact, shared growth mindset, empowerment, and integrity
  • An opportunity to help improve the quality of life of millions of Americans
  • Unique chance to support the development of an amazing product; Cadence's in-house clinicians are our super users and beta testers
  • Expected compensation range: up to $23-$25 per hour
  • Location: remote
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