Part Time Customer Support Specialist - Weekends

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Description:

  • Provides enrollment support for new PACE enrollees.
  • Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside.
  • Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
  • Provides help desk support to network pharmacies.
  • Education PACE staff regarding CK and network pharmacy processes for facility participants.
  • Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
  • Coordinates and sets up couriers to ensure timely medication delivery.
  • Makes outgoing calls to ensure the participants have received their delivery.

Requirements:

  • HS diploma required.
  • Minimum of 1 year customer service experience preferably in a healthcare setting.
  • Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner.
  • Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.
  • Must have a strong patient centered focus.
  • Excellent communication skills, especially via phone.
  • Excellent interpersonal and relationship building skills.
  • Understanding of clinical terms and impacts.
  • Able to multi-task and handle multiple priorities without sacrificing quality.
  • Detail oriented and organized.
  • Reliable.
  • Efficient.

Benefits:

  • Medical/dental/vision
  • Flexible spending
  • Company-paid life insurance and short-term disability
  • Voluntary benefits
  • 401(k)
  • Paid Time Off
  • Paid holidays
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