Part Time Remote Customer Support Specialist-Marketplace ID-5182
Description
Labcorp is a global leader in diagnostics and drug development, dedicated to advancing healthcare through innovative solutions. Join our dynamic team and play a key role in supporting our mission to improve health and lives.
Job Description:
We are seeking a Part-Time Remote Customer Support Specialist to provide exceptional service to our marketplace customers. In this role, you will be the first point of contact, assisting customers with inquiries, troubleshooting issues, and ensuring a seamless experience with our services.
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Key Responsibilities:
- Respond promptly to customer inquiries via email, chat, and phone.
- Address customer concerns and provide accurate information about our products and services.
- Resolve technical or account-related issues in a timely manner.
- Collaborate with internal teams to escalate and resolve complex cases.
- Document customer interactions and feedback for process improvement.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Previous customer support experience, preferably in a remote or marketplace environment.
- Strong communication and problem-solving skills.
- Ability to multitask and manage time effectively in a remote work setting.
- Familiarity with CRM tools and online communication platforms.
Work Schedule:
- Flexible part-time hours to accommodate a variety of schedules.
- Must be available for occasional weekend or evening shifts as needed.
What We Offer:
- Competitive hourly pay.
- Opportunities for growth and development within a global organization.
- Comprehensive training and support to excel in your role.
- Work-life balance with a remote work environment.
Join Us:
If you're passionate about providing excellent customer support and want to be part of a team that makes a difference, we encourage you to apply!
How to Apply:
Submit your application through our careers portal. Ensure your resume highlights relevant experience and skills.
Labcorp is an Equal Opportunity Employer, dedicated to fostering a diverse and inclusive workplace.
