(Part-Time Remote Jobs) Remote Customer Service/Call Center Representa – indeed jobs In Malaysia

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Remote Customer Service/Call Center Representative - WFH (Part-Time) Location: Remote Type: Part-Time, Remote Are you a skilled communicator with a passion for providing exceptional customer service? Do you thrive in a remote work environment where you can connect with customers from the comfort of your own home? If so, we have an exciting opportunity for you to join our team as a Remote Customer Service/Call Center Representative. Job Description: As a Remote Customer Service/Call Center Representative, you will be responsible for delivering outstanding customer support through various communication channels. Your primary duties will include: Handling inbound customer inquiries via phone, email, and chat in a professional and timely manner. Providing accurate information about products, services, and company policies to customers. Resolving customer issues, complaints, and escalations with empathy and efficiency. Documenting customer interactions and maintaining detailed records of inquiries, comments, and complaints. Collaborating with team members and other departments to ensure seamless customer experiences. Adhering to company protocols and procedures while maintaining confidentiality and data security. Requirements: Previous experience in customer service or call center roles preferred. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to multitask and work well under pressure in a fast-paced environment. Proficiency in using customer service software, CRM systems, and other relevant tools. Reliable internet connection and a quiet workspace conducive to remote work. Flexibility to work evenings, weekends, and holidays as needed. High school diploma or equivalent; additional education or certifications are a plus. Benefits: Competitive hourly rate. Flexible part-time schedule with opportunities for growth. Remote work environment, allowing you to work from anywhere with internet access. Ongoing training and support to enhance your skills and professional development. Collaborative team culture with a focus on work-life balance. How to Apply: If you are enthusiastic about delivering exceptional customer service and are excited about the opportunity to work remotely, we want to hear from you! Please submit your resume along with a cover letter highlighting your relevant experience and why you are interested in joining our team as a Remote Customer Service/Call Center Representative. Join us in shaping positive customer experiences and making a difference from the comfort of your own home! Apply today and embark on a rewarding part-time remote career journey with us. Apply For This Job Now (Part-Time Remote Jobs) Remote Customer Service/Call Center Representa – indeed jobs In Malaysia

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...