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Patient Safety Specialist (Tele Sitter) - Training Provided

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Who We Are

Hicuity Health is the leader in delivering expert telemedicine care in support of patients and bedside care teams in acute and critical care environments. Since our founding in 2006, Hicuity Health has pioneered provider-to-provider telemedicine, fueling success with clinical and technical innovation.

What We're Solving

Hicuity Health leverages telemedicine to address clinical needs and staffing shortages for a diverse range of clients and care venues nationwide, including health systems, hospitals, post-acute care facilities, and at-home acute care environments.

Our Mission

For nearly two decades, Hicuity Health has delivered “Care Innovated” to its clients and patients. Across a range of services, Hicuity offers clinical, technical, and operational expertise that improves patient care and supports healthcare facilities nationwide.

The Role

Hicuity Health, the leading high acuity telemedicine provider in the United States, is seeking highly motivated and talented individuals to join our team as a Patient Safety Specialist (Tele-Sitter). This position is responsible for providing ongoing continuous virtual observation to patients who require frequent or continual surveillance and interaction due to medical, psychiatric and/or safety reasons. The PSS will work in close partnership with the bedside patient care team, to foster a safe, comfortable, and secure patient environment. This position requires regular, on-site attendance at our St. Louis operations center and cannot be performed remotely.

You Will

  • Provides continuous observation to assigned patients utilizing in-room audio/visual equipment at all designated times unless relieved by appropriate team member.
  • Assists in calming and/or reorienting patient as indicated utilizing care and empathy in all interactions to promote consistent, positive patient and family environment.
  • Collaborates with the bedside team to establish a safe, comfortable patient environment utilizing knowledge of fall prevention protocols, self-harm prevention, and patient cues that may lead to escalating event or high-risk behavior.
  • Immediately reports any and all activity or environmental hazard(s) that fall outside of the established parameters to the bedside licensed personnel or designee per established workflow.
  • Collects and documents clear, accurate documentation of patient activity and interactions throughout the shift per established policy/guidelines.
  • Appropriately communicates all pertinent information about assigned patient to ensure patients, physician care team, and colleagues have a clear understanding of all required communications in accordance with established protocols/procedures to provide safe patient care.
  • Demonstrates knowledge and respect of patient rights to privacy and protection of patient confidentiality.
  • Demonstrates excellent communication skills, including active listening. Exhibits superior interpersonal skills necessary to interact with Hicuity Health clinicians and hospital clients to provide quality patient care outcomes.
  • Demonstrates professional phone etiquette.
  • Follows through with issues in a timely fashion.
  • Maintains and promotes customer satisfaction.
  • Provides exceptional customer service to all members of the patient care team, patients, families, and all members of the patient care team.
  • Provides courteous, enthusiastic phone communication to all clinicians at partner hospitals.
  • Promptly responds to requests for service and assistance.
  • Manages difficult or emotional customer situations and escalates as indicated.
  • Responds promptly to customer needs.

What We’re Looking For

  • Demonstrates dependability, reliability, and flexibility.
  • Proficiency with Windows-based computer skills, telephone, and fax operations.
  • Must be comfortable working in a fast-paced environment; ability to multi-task and possess good organizational skills.
  • High School diploma or equivalent.
  • Past experience as a patient safety attendant, patient sitter, patient care technician, or hospital unit secretary is desirable.
  • Must meet the Patient Safety Attendant competency assessment/skills checklist requirements within 3 months of employment.
  • Complete CPI Verbal Intervention Training within the first 30 days of hire.
  • Responsible for maintaining ongoing CPI renewals Special Skills and Competencies
  • Knowledge of medical terminology desirable.

As Part Of Our Team, Team Members Receive

  • Hicuity Health fuses a friendly and collegial work environment with high performance standards.
  • Our compensation plans include:
    • Competitive Base pay
    • Generous shift differentials
    • Generous paid time off for full time team members
    • Competitive benefit programs for full time team members

Hicuity Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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