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Patient Service/Front Desk Coordinator Part Time ID-16881

About the role
See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care for our patients. This role reports to the Office General Manager. Some weekend and evening shifts required. 

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You Will

  • Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience 
  • Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments 
  • Assist in appointment confirmations and patient outreach in partnership with Doctor availability 
  • Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed 
  • Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs) 
  • Collaborate with doctor(s) and team members to provide seamless patient experience

About You

  • Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks 
  • Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff 
  • Flexible, nimble and agile mindset with the ability to wear multiple hats 
  • Friendly, caring, and patient-centric person who thrives in a fast-paced environment 
  • Team player who is willing to collaborate to provide the best patient experience 
  • Computer Savvy with excellent oral and written communication skills 
  • Professional attitude and ability to problem solve and respond to patient service requests 

Growth With Us

  • Grow and develop your career through role specific training programs 
  • Participate in our Vision coverage and associate discounts on our products 
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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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