Player Support Lead ID-6730
Job Description
We’re looking for a passionate, experienced Player Support Lead to join the Netflix team and help us provide excellent customer service. We need someone who is highly organized, takes initiative, and can manage a team of Player Support Specialists. If you have a knack for problem-solving and can stay calm under pressure, then this position may be the perfect fit for you!To be successful in this role, you should have at least 5 years of experience in a customer service or technical support leadership role. You should also have an in-depth understanding of customer service best practices, as well as excellent communication and interpersonal skills. A degree in Business Administration or a related field is a plus.You should also be well-versed in customer service tools, such as CRM, ticketing systems, and knowledge bases. And of course, you should be an avid Netflix fan!If you think you’re the right person for the job, we’d love to hear from you.
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Responsibilities:
- Manage a team of Player Support Specialists
- Provide excellent customer service
- Stay calm under pressure
- Solve customer support issues
- Develop and lead customer service best practices
- Maintain knowledge base
- Use CRM and ticketing systems
- Communicate effectively with customers
- Analyze customer feedback
- Ensure customer satisfaction
- Foster a positive team environment
- Monitor customer service performance metrics
- Update customer service protocols and procedures
- Train and evaluate Player Support Specialists
Job Qualifications
- Excellent Communication Skills
- Ability To Work In A Fast-Paced Environment
- Strong Problem Solving And Analytical Skills
- Familiarity With Netflix Products And Services
- Customer Service Experience
- Technical Support Experience
- Experience Leading And Managing A Team
- Experience With Customer Service Tools And Platforms
Required Skills
- Communication
- Leadership
- Technical
- Collaboration
- Empathy
- Organization
- Analytical
- Patience
- Problem-Solving
- Adaptability
- Interpersonal
- Time-Management
- Customer-Service
- Escalation
Soft Skills
- Communication
- Leadership
- Problem Solving
- Time management
- Interpersonal Skills
- creativity
- self-motivation
- flexibility
- Critical thinking
- collaboration
