PremierOne Records Application Specialist - US Remote ID-8107

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The North America Solutions Deployment and Integration (SDI) organization is dedicated to empowering the public safety sector with cutting-edge solutions and unwavering support. Our mission 'Solving for Safer' is to equip our customers with the latest technology and tools, enabling them to focus on their crucial work while making faster, smarter, and safer decisions. Through our deployment and support of products such as Computer-Aided Dispatch, Records Management Systems, Jail Management Systems, Mobile Data Computing, Situational Awareness, and Investigative tools, we are committed to enhancing the capabilities of the public safety sector.

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Job Description

The PremierOne Records Application Specialist plays a pivotal role in comprehending and addressing customers' business requirements for MSI applications. Key responsibilities encompass meticulous documentation of business process requirements, proficient implementation of system provisioning, adept configuration of workflows and UI, and providing comprehensive training on the MSI PremierOne Records Management System. Furthermore, this position conducts rigorous testing and troubleshooting of installed systems, meticulously documents technical issues for prompt escalation to product and system integration teams, and offers valuable feedback for product and process improvements based on client experiences.

Preferred Qualifications:

  • Excellent written and verbal skills in order to respond to RFP's and/or assist in the migration quotes of our current customers.
  • Ability to work a large/complex project independently.
  • Create and deliver customized training (both remote and onsite).
  • Must be able to execute, create, review, and modify FVTs.
  • Excellent interpersonal communication skills.
  • SME on PremierOne or Flex; CAD, RMS or SSRS products.
  • SME on Client Installation of MSI products.
  • SME on UCR (NIBRS or SRS).
  • Ability to produce and deliver Business Process Review.
  • Identifies and mitigates risks and communicates those to management.
  • Creates formal documentation for peers.
  • Trains and mentors new employees.
  • Primary point of contact for application related issues.
  • Works with Product Management to communicate enhancement requests.
  • Ability to provide all required customer training without assistance.
  • Must be able to function effectively in a fast paced demanding environment that usually requires the ability to handle a variety of tasks simultaneously.
  • Must be able to obtain necessary security clearance as required by government contract.
  • Must be comfortable working in a team environment and understand the contractual obligations as well as personal responsibilities.
  • Higher level education (Bachelor's or Associate's degree) preferred.
  • Must be able and willing to travel up to 75% of the time. Note: Project assignments can be located anywhere within North America.
  • Weekend travel may be required.
  • This position is a hybrid position, but candidates must be located in Central or NE US.

Basic Requirements

  • 3+ years experience in one of the following: Business Analysis, Field Service or Public Safety using one or more of the following: Computer Aided Dispatch (CAD), Record Management Systems (RMS) or Jail Management Systems (JMS).
  • 1+ years experience must be in Law Enforcement Records Management Systems.
  • Must be able to obtain background clearance as required by government customer.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

PremierOne Records Application Specialist - US Remote ID-8107

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