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Property Adjuster Specialist - Field CAT Team ID-19265

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

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The Opportunity

As a dedicated Property Adjuster Specialist on the CAT team, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle complex property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiates equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate.

Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.

This is a field-based role in the North Dallas, TX area. Candidates who are willing and able to work in the Plano, Frisco, Wylie area are encouraged to apply.

What you'll do:

  • Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.

  • Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

  • Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

  • Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.

  • Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

  • Maintains accurate, thorough, and current claim file documentation throughout the claims process.

  • Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.

  • Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

  • May be assigned CAT deployment travel with minimal notice during designated CATs.

  • Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

  • Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.

  • Adjusts complex claims with attorney involvement.

  • Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

  • May require travel to resolve claims, attend training, and conduct in-person inspections.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • High School Diploma or General Equivalency Diploma.

  • 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.

  • Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.

  • Proficient knowledge of residential construction.

  • Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.

  • Proficient negotiation, investigation, communication, and conflict resolution skills.

  • Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.

  • Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

  • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

  • Successful completion of a job-related assessment may be required.

What sets you apart:

  • Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding)

  • Experience adjusting large loss complex property claims caused by catastrophic events

  • Residential property adjusting experience handling DWG, APS and ALE adjustments

  • Estimate writing skills using Xactimate, ClaimX or virtual estimating

  • Xactimate level 1 and/or level 2 certification

  • Insurance Industry designations such as AINS, CPCU, AIC, SCLA

  • Currently hold an active P&C Adjuster license

  • Prior experience working directly for a standard insurance carrier

  • Available to work extended hours to support CAT claims

  • Currently reside in the North Dallas, TX area (Plano, Frisco, Wylie)

  • US military service or military spouse

Physical Demand Requirements:

  • May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. 

  • May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

  • May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

  • May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

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