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Rain Media: Phone Customer Service Representative ID-16619

Are you passionate about wellness and supplements?

Do you excel at providing exceptional customer service?

Is working in a fast-paced eCommerce environment where you thrive?

Rain Media is the company that launched the highly successful brand, Organics Ocean. Organics Ocean is an ecommerce brand bringing unique supplements to market, and we are dedicated to enhancing the health and well-being of our customers. As we continue to grow, we’re looking for a Phone Customer Service Representative who can uphold our high standards of customer care while ensuring seamless interactions for all our clients. This role is crucial to ensuring a positive experience for every customer, whether they need help with product inquiries, order management, or troubleshooting issues.

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As a Phone Customer Service Representative, you’ll be at the forefront of our customer service operations, engaging directly with customers through phone calls and emails. You’ll be responsible for resolving issues, answering product questions, and ensuring that each interaction ends on a positive note. Your knowledge of our products and ability to handle multiple administrative tasks will be essential to providing outstanding service.

Responsibilities (tasks associated with the role)

  • Customer Inquiry Support: Respond promptly and professionally to customer inquiries and concerns via phone and email.
  • Product Expertise: Provide accurate and detailed information about our wellness and supplement products, guiding customers to make informed decisions.
  • Order Management: Assist customers with placing orders, tracking shipments, processing returns, and addressing order-related questions.
  • Issue Resolution: Troubleshoot and resolve customer issues efficiently to ensure high levels of satisfaction.
  • Administrative Support: Complete administrative tasks as required to support the overall customer experience.
  • Positive Interaction: Maintain a friendly, professional demeanor in all customer interactions, upholding our commitment to superior service.

Requirements (expected proficiencies to excel in this role)

  • Proven experience in customer service, (wellness and supplements industry preferred).
  • Previous experience working in eCommerce, with familiarity in CRM platforms like Richpanel, Hubspot, Gorgias, or similar.
  • Interest and knowledge in the health and wellness industry
  • Excellent written and verbal communication skills, capable of handling phone, email, and potential live chat interactions with professionalism.
  • Ability to work both independently and collaboratively in a remote setting, with a strong work ethic and self-motivation.
  • Must have a reliable internet connection and quality headset; ability to work in a quiet, focused environment.
  • Reliable and punctual
  • Work Eastern or Pacific US time zone. 

Current Team Members

CEO, COO, Director of Marketing, Director of Growth, Admin and Customer Service Manager, Customer Service Team, Controller, Fulfillment House, Media Buyer, Developer, Designers, Branding Contractor, Amazon launch team, Email Agency

About Organics Ocean

To learn Daniel’s story and more about Organics Ocean, visit the website.

The company is a place for innovation. Team roles and responsibilities are clear, and the passion of being a part of something bigger than one’s self is shared among everyone. The environment is casual, but the work is serious. Riding this wave of growth only works with A-Players on the team, and that is what everyone is, an A-Player.

Schedule and Offer Details

The company is currently hiring 6 Phone Customer Service Representatives. The following schedules are available:

  • 8am-5pm, Monday-Friday, Eastern time zone (1 rep needed)
  • 8am-5pm, Monday-Friday, Pacific time zone (1 rep needed)
  • 8am-5pm, Saturday-Sunday AND three weekdays of your choosing, US time zone flexible (4 reps needed)

Compensation is competitive based on geographic location and experience.

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