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Ramp Agent (Customer Service Agent) - SLC

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United States, Utah, Salt Lake City

Airport Customer Service

19-Jun-2023

Ref #: 21364

LinkedIn Tag: #LI-LR3

How you'll help us Keep Climbing (overview & key responsibilities)

  • Vision: Deliver world-class service to all customers.
  • Mission: Make every customer feel like the most valued person.
As a Ramp Agent, you will work with an innovative team whose common goal is to ensure that our customer's baggage and cargo arrives safely and on time to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Ramp Agent, you play a key part in keeping our brand strong by maintaining professionalism and exhibiting a positive attitude inside and outside of work.


The starting pay is $16.55 per hour. Additional pay increases occur regularly through 10.5 years.

Ramp Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week. Work tasks include bending, stooping, twisting, standing, and walking. Work tasks are repetitive such as loading and stacking bags in addition to working in confined spaces and on knees for an extended period in aircraft bins. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow, to name a few).

Summary of responsibilities (not comprehensive of all tasks):
  • Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircraft from the gate positions.
  • Safeguard Cargo, baggage, and mail from damage, loss, and weather.
  • Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
  • Repeatedly lift and load baggage onto carts and to ensure each bag reaches its destination.
  • Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination.
  • Practices safety-conscious behaviors in all operational processes and procedures.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
  • Competitive salary, industry-leading prot sharing program, and performance incentives.
  • 401(k) with generous company contributions up to 9%.
  • Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
  • Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits.
  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
  • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
  • Domestic and International space-available flight privileges for employees and eligible family members.
  • Career development programs to achieve your long-term career goals.
  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
  • Recognition rewards and awards through the platform Unstoppable Together.
  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

  • Demonstrates that privacy is a priority when handling personal data.
  • Embraces diverse people, thinking, and styles.
  • Consistently makes safety and security, of self and others, the priority.
  • High School diploma, GED, or High School Equivalency.
  • Must be at least 18 years of age.
  • Must have a valid drivers license.
  • Must be proficient in English.
  • Possess basic computer skills.
  • Have strong verbal communication skills.
  • Ability to frequently lift bags or items weighing up to and including 50 pounds.
  • Ability to occasionally lift bags or items weighing between 50 and 70 pounds.
  • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays in all weather conditions.
  • Pass a post-offer pre-employment drug test.
  • Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
  • Be authorized to work in the US.
  • Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

What will give you a competitive edge (preferred qualifications)

  • N/A
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