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Reception

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Applicants must pass a background check, reference check, and pre-employment drug screening.<br><br>Returning Applicant/Current Employee? Click here to Apply to Additional Positions<br><br>Click here to submit an application without applying to a specific position Apply<br><br>Reception<br><br>DepartmentFinance Department Reports ToPatient Services Manager Open Date8/25/2025 From Salary:$19.00 To Salary:$22.00 SUMMARY:<br><br>All Staff positions at SCHC will strive to provide Patient centered, team-based, and trauma sensitive health care. Patient Services Staff will perform the focused, essential duties and responsibilities outlined in this job description, but will also be cross-trained to support all Patient Services positions in a team-based approach.This position is the front desk personnel for medical, dental, and behavioral health services and will oversee Patient flow in concert with other medical, dental, and behavioral health personnel.<br><br><strong>Essential Duties And Responsibilities<br><br></strong><ul><li>Greet patients upon arrival at the clinic with a positive attitude.</li><li>Provide professional customer service to external and internal customers.</li><li>Check in patients and update registration and billing information within the medical and dental management billing software.</li><li>Verify that all documents are included with applications for the Sliding Fee Discount Schedule and submits documentation to Patient Advocate(s).</li><li>Maintain the waiting room in an orderly manner and tidy the area as needed.</li><li>Answer and direct all calls and clinic emails with brief and professional responses.</li><li>Return calls within the SCHC delegated time frame.</li><li>Make appointments for patients according to the clinic's scheduling policy; confirm appointments; follow up with "no shows" according to the clinic's no-show policy.</li><li>Handle triage, emergency and critical calls with professionalism and ensure prompt customer service and attention to detail.</li><li>Triage patient's emergent needs in accordance with the clinic's walk-in emergency policy. Those scheduled patients who meet emergency criteria are placed into open slots in the daily schedule.</li><li>Schedule future appointments, as available, for patients whose needs are not urgent or emergent</li><li>Act as cashier and collect patient account/fees and input payments daily.</li><li>Check with the insurer to verify that the patient is covered by that insurance provider, and coordinate coverage limitations and eligibility for the services provided. Check to determine the patient's co- payment responsibility.</li><li>Rebill for previous visits, if covered.</li><li>Prepare daily deposit and reconcile to the patient management billing system reports.</li><li>Ensure Encounter Form is complete and accurately enter data at the time of patient check out.</li><li>Provide back-up to and be cross trained with other departments as necessary.</li><li>Provide attention to detail and accuracy for any processes, data proofing, and reviews that will result in a high level of data entry.</li><li>Work with the front-desk team and with all other medical, dental, and behavioral health Staff to oversee quality patient care and the efficient flow through the clinic.</li><li>Develop knowledge of services and products that SCHC utilizes and offers, including portal and telehealth platforms.</li><li>Possess a well-organized knowledge of SCHC upcoming events, clinics, and activities.</li><li>Maintain a desk procedure manual.</li><li>Maintain confidentiality for both patient and employee information.</li><li>Work independently to resolve problems as they occur.</li><li>Follow opening and closing procedures.</li><li>Assist with mail being sent, received, and distributed.</li><li>General cross-training duties:</li></ul>

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Common Interview Questions And Answers

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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8. HOW TO PRIORITIZE WORK?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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