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Regional OnSite Specialist - Dallas/Fort Worth, TX ID-19337

Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits

Job description

As a Regional OnSite Specialist you will Support daily OnSite operations, within an assigned area, with a focus on providing uninterrupted account coverage, on the job training, and education to OnSite specialists.

 

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What You Will Do:

  • Provide clinical surgical support by managing relevant equipment according to account-specific scopes and functions, ensuring smooth operations during surgical procedures.

  • Lead on-the-job training and onboarding for OnSite Specialists, educating them on products, processes, and complex situations while coordinating daily operations to ensure staffing and training effectiveness.

  • Fill anticipated or unplanned staffing gaps as needed, ensuring continuity of operations and flexibility in working hours, shifts, and locations, including potential overnight travel and regional coverage.

  • Anticipate the needs of OR staff and surgeons during surgeries and provide support to OnSite specialists for effective service.

  • Troubleshoot and maintain Stryker Endoscopy and related surgical equipment to ensure functionality.

  • Record and report key metrics daily, providing insights into job functions and identifying areas for improvement.

  • Record and report daily data metrics related to job functions, providing regular updates on account information to maintain high service levels.

  • Build and maintain strong relationships with surgeons, OR staff, hospital administration, and other stakeholders while ensuring compliance with relevant regulations, policies, and industry standards.

  • Identify continuing education opportunities and coordinate in-services, attending customer meetings and supporting continuous improvement projects within OnSite.

 

What You Need:

Required Qualifications:

  • High school diploma or equivalent.

  • Strong organizational, interpersonal, and communication skills.

  • Demonstrate excellent time management and problem-solving abilities.

  • Adapt to changing shifts and account needs with flexibility.

  • Willing to travel overnight or support other regional accounts as required.

  • Obtain and maintain required certifications (e.g., HSPA) and meet vendor credentialing requirements for all assigned accounts to ensure professional development and account compliance.

Preferred Qualifications:

  • Bachelors degree in related field of study

  • Experience with medical device support or in a clinical environment.

  • Knowledge of operating room standards and sterile processing practices.

  • HSPA certification or equivalent sterile processing certification.

  • Proven track record of leading and coaching team members in fast-paced environments.

  • Familiarity with Stryker Endoscopy equipment or similar medical devices.

  • Adhere to Stryker’s code of conduct and HIPAA regulations, maintaining patient confidentiality, high-quality standards, and demonstrating professionalism in work ethic, attitude, and appearance.

  • Reside in Dallas/Fort Worth, TX area

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