Are you a highly meticulous, proactive, and results-driven finance professional with a proven track record in accounts receivable and billing operations? Do you possess an unwavering commitment to accuracy, exceptional communication skills, and a passion for optimizing financial processes? If you thrive in an autonomous yet collaborative remote environment and are eager to contribute your expertise to a forward-thinking organization, we invite you to explore this expansive opportunity as our next Remote Accounts Receivable & Billing Representative. This pivotal role is open to talented professionals anywhere within the United States.

About Us: [Remote  Jobs ] - Pioneering [Industry/Sector] with a Commitment to Excellence

At [Company Name], we are not just a company; we are a collective of innovators, problem-solvers, and dedicated professionals committed to [briefly state company's mission/industry impact, e.g., "revolutionizing the tech landscape," "delivering exceptional healthcare solutions," "providing sustainable energy services"]. Our mission is to [state company's overarching goal, e.g., "empower our clients with cutting-edge solutions," "improve patient outcomes through accessible services," "drive global sustainability through innovation"]. We pride ourselves on our [mention 2-3 core company values, e.g., "customer-centric approach," "data-driven decisions," "ethical practices," "collaborative spirit"].

As a rapidly growing leader in the [specific industry, e.g., SaaS, healthcare, manufacturing, B2B services] sector, our success is built upon a foundation of operational excellence, financial prudence, and an unwavering focus on our clients. We understand that our financial health directly impacts our ability to innovate, grow, and serve our community. This is where you come in. We embrace a fully remote work model, allowing us to attract top talent from across the nation and foster a culture of trust, flexibility, and high performance. While our team is geographically dispersed, we remain deeply connected through robust virtual collaboration tools, regular team meetings, and a shared commitment to our collective goals.

The Opportunity: Your Role as an Accounts Receivable & Billing Representative

This is more than just a job; it’s an opportunity to be a cornerstone of our financial operations. As our Remote Accounts Receivable & Billing Representative, you will serve as a critical bridge between our sales, operations, and finance departments, ensuring the seamless flow of revenue into the organization. You will manage the entire lifecycle of our accounts receivable and billing processes, from accurate invoice generation and meticulous payment application to proactive collections and diligent dispute resolution. Your efforts will directly impact our cash flow, financial reporting accuracy, and ultimately, our strategic growth initiatives.

We are looking for someone who is not only proficient in the technical aspects of AR and billing but also possesses a keen sense of customer service and relationship management. You will be a primary point of contact for our clients regarding billing inquiries, making your professionalism and problem-solving abilities paramount. This role requires a high degree of autonomy, self-discipline, and the ability to thrive in a fast-paced, deadline-driven remote environment.

Key Responsibilities: A Deep Dive into Your Impact

Your daily and weekly contributions will encompass a comprehensive range of accounts receivable and billing activities, each vital to our financial stability and operational success:

1. Comprehensive Accounts Receivable Management:

   • Aging Analysis & Prioritization: Proactively review and analyze accounts receivable aging reports on a daily and weekly basis, identifying overdue accounts and prioritizing collection efforts based on established company policies and strategic importance. This includes understanding payment terms, credit limits, and historical payment patterns.
   • Cash Application & Reconciliation: Accurately apply incoming cash receipts (e.g., ACH, wire transfers, credit card payments, checks) to the correct customer accounts and invoices within our accounting/ERP system. This often involves researching unapplied payments, reconciling discrepancies, and ensuring timely and precise posting.
   • Account Reconciliation: Perform regular and thorough reconciliation of customer accounts, comparing internal records with customer statements to identify and resolve any variances, ensuring accurate balances are reflected at all times.
   • Credit Memo & Adjustment Processing: Prepare and process credit memos, write-offs, and other account adjustments in accordance with company policies and managerial approvals, ensuring proper documentation for audit trails.

2. Precise Billing Operations:

   • Invoice Generation & Distribution: Take ownership of the timely and accurate generation and distribution of invoices to customers, often adhering to specific contractual terms, billing cycles (e.g., monthly, quarterly, project-based), and industry-specific requirements. This may involve integrating data from various operational systems.
   • Billing Accuracy & Validation: Meticulously review invoices for accuracy, ensuring correct pricing, quantities, services rendered, and applicable taxes or discounts before distribution. Proactively identify and correct any errors prior to customer receipt.
   • Chargeback & Dispute Research: Investigate and resolve billing disputes and chargebacks, often requiring collaboration with sales, operations, and legal teams to gather supporting documentation and provide clear, concise explanations to customers.
   • Customer Portal Management: If applicable, manage and update customer billing portals, ensuring clients have accurate and accessible information regarding their invoices and payment history.

3. Proactive Collection Activities:

   • Strategic Outreach: Initiate professional and persuasive contact with customers regarding overdue accounts through a blend of phone calls, emails, and formal correspondence. Tailor communication strategies based on account history and customer relationship.
   • Payment Negotiations: Skillfully negotiate payment plans and arrangements with customers when necessary, always adhering to company guidelines and aiming to maximize recovery while maintaining positive client relationships.
   • Follow-Up & Escalation: Implement a rigorous follow-up process for outstanding invoices. Identify and escalate severely delinquent accounts to management or external collection agencies when internal efforts are exhausted.
   • Credit Holds: Advise on and implement credit holds for non-paying customers in accordance with company policy, ensuring communication with relevant internal stakeholders.

4. Exceptional Customer/Client Relationship Management:

   • Primary Point of Contact: Serve as a knowledgeable and courteous primary point of contact for all billing, invoicing, and payment-related inquiries from customers.
   • Problem Resolution: Address customer concerns and questions with empathy and efficiency, striving to provide clear, comprehensive, and timely resolutions to foster strong, lasting relationships.
   • Service Excellence: Represent the company professionally and positively in all interactions, contributing to a reputation for reliable and customer-centric financial support.

5. Financial Reporting & Analysis Contribution:

   • Status Reporting: Prepare and maintain various accounts receivable and billing reports, including aging reports, collection activity summaries, DSO (Days Sales Outstanding) analysis, and cash flow forecasts.
   • Performance Monitoring: Track and report on key performance indicators (KPIs) related to AR and billing, contributing insights to finance leadership on trends and opportunities for improvement.
   • Month-End/Year-End Close Support: Provide critical support during month-end and year-end close processes, ensuring all AR and billing transactions are accurately recorded and reconciled.

6. Compliance & Internal Controls:

   • Policy Adherence: Ensure all billing and collection activities strictly adhere to company policies, internal controls, and relevant financial regulations (e.g., GAAP, industry-specific compliance).
   • Audit Preparation: Assist with internal and external audits by providing requested documentation, explanations, and supporting analysis for accounts receivable and billing records.
   • Data Security: Maintain strict confidentiality and security of all financial and customer data, following all data protection protocols.

7. System & Technology Proficiency:

   • ERP/Accounting Software: Master the use of our primary accounting/ERP system ([mention common ones like NetSuite, SAP, Oracle Financials, QuickBooks Enterprise, Sage] or similar platforms) for all AR and billing functions.
   • CRM Integration: Seamlessly utilize our CRM system (e.g., Salesforce, HubSpot) to track customer interactions, payment history, and communication logs.
   • Communication Tools: Proficiently use virtual communication and collaboration tools (e.g., Microsoft Teams, Zoom, Slack, Google Workspace) for internal and external communication.

8. Process Improvement & Optimization:

   • Identification of Efficiencies: Proactively identify opportunities to streamline and improve accounts receivable and billing processes, reducing errors, accelerating cash flow, and enhancing overall efficiency.
   • Recommendations: Provide constructive feedback and recommendations to management on process enhancements, software utilization, and best practices.
   • Documentation: Assist in updating and maintaining process documentation and training materials.

What We're Looking For: Qualifications for Success

To excel in this comprehensive remote role, you will possess a blend of specific experience, essential skills, and personal attributes:

1. Experience & Education:

   • Minimum of [e.g., 3-5] years of progressive experience in Accounts Receivable, Billing, Collections, or a similar financial role.
   • Proven track record of managing a high volume of accounts and/or transactions efficiently and accurately.
   • Experience working in a remote capacity is highly desirable, demonstrating strong self-management.
   • Experience within the [specific industry, e.g., SaaS, healthcare, B2B services] is a significant advantage.
   • High School Diploma or GED equivalent required.
   • Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field is strongly preferred.

2. Essential Skills:

   • Financial Acumen: Solid understanding of fundamental accounting principles, particularly as they relate to accounts receivable, revenue recognition, and general ledger reconciliation.
   • Exceptional Communication:
     • Verbal: Clear, concise, persuasive, and empathetic communication skills for phone calls and virtual meetings. Ability to effectively explain complex billing issues in understandable terms.
     • Written: Impeccable written communication skills for professional emails, collection letters, and internal documentation.
   • Analytical & Problem-Solving: Superior analytical skills to identify financial discrepancies, investigate root causes, and develop effective solutions. Strong critical thinking to navigate complex billing scenarios.
   • Negotiation & Persuasion: Proven ability to skillfully negotiate payment terms and resolve disputes while maintaining positive customer relationships.
   • Meticulous Attention to Detail: An unwavering commitment to accuracy in all data entry, calculations, and record-keeping, ensuring financial integrity.
   • Organizational & Time Management: Highly organized with exceptional time management, prioritization, and multitasking abilities to manage a demanding workload and meet strict deadlines.
   • Customer Service Orientation: A genuine commitment to providing excellent service to both internal stakeholders and external clients, even in challenging collection scenarios.

3. Technical Proficiency:

   • ERP/Accounting Software: Advanced proficiency with a major ERP or accounting software system (e.g., NetSuite, SAP, Oracle Financials, Microsoft Dynamics 365, or similar enterprise-level systems). Experience with [mention specific industry-relevant software if applicable, e.g., Epic, Cerner for healthcare].
   • CRM Systems: Experience utilizing CRM platforms (e.g., Salesforce, HubSpot, Zoho CRM) for customer account management and communication tracking.
   • Microsoft Office Suite: Advanced proficiency in Microsoft Excel (VLOOKUPs, pivot tables, data analysis) is essential, along with solid skills in Word and Outlook.
   • Virtual Collaboration Tools: Comfortable and proficient with virtual communication and collaboration platforms (e.g., Microsoft Teams, Zoom, Slack, Google Workspace).

4. Personal Attributes for a Remote Role:

   • Self-Motivated & Disciplined: Exceptional ability to work independently with minimal supervision, setting daily priorities and maintaining high productivity in a home-based setting.
   • Proactive & Resourceful: Takes initiative to identify and address issues before they escalate, actively seeking solutions and information.
   • Resilient & Adaptable: Maintains a positive attitude when facing challenges, adapts quickly to changing priorities, and embraces continuous learning.
   • Ethical & Trustworthy: Possesses unquestionable integrity and a strong commitment to ethical conduct in handling financial data and client interactions.
   • Team Player: While working remotely, maintains a collaborative spirit and is eager to engage with colleagues virtually, contributing to a positive team dynamic.

Your Dedicated Remote Workspace & Technology Requirements:

As a fully remote position, a professional and stable home office environment is essential for your success and our operational continuity. You will be responsible for providing:

• A Quiet, Private Workspace: A dedicated, quiet, and distraction-free home office environment that ensures confidentiality during phone calls and virtual meetings. This space should allow for uninterrupted focus during working hours.
• Reliable High-Speed Internet: A stable, high-speed broadband internet connection (minimum speeds of 50 Mbps download and 10 Mbps upload are recommended) with reliable bandwidth. A wired Ethernet connection is highly preferred for consistent performance and security. Satellite, public Wi-Fi, or mobile hotspot connections are generally not suitable for this role.
• Reliable Computer System: A modern, reliable desktop or laptop computer with up-to-date operating system (Windows 10/11 or macOS current version), sufficient RAM (16GB recommended), and processing power to efficiently run multiple applications simultaneously.
• Professional Peripherals: A high-quality noise-canceling headset with a microphone for clear and professional phone calls and virtual meetings. A reliable webcam may also be required for team collaboration.
• Data Security: A commitment to maintaining a secure remote workstation, including updated antivirus software, strong password practices, and adherence to company IT security policies.

Compensation & Comprehensive Benefits: Investing in Our People

We believe in generously rewarding the talent and dedication of our team members. We offer a highly competitive compensation package for this Remote Accounts Receivable & Billing Representative role, commensurate with your experience, skills, and the critical nature of your contributions.

Our comprehensive benefits package for eligible full-time employees is designed to support your overall well-being, financial security, and professional growth:

• Competitive Salary: An attractive base salary that reflects industry standards and your proven expertise in Accounts Receivable and Billing.
• Performance-Based Incentives/Bonus Potential: Opportunities for additional compensation tied to individual and company performance goals, recognizing your impact on our financial success.
• Health & Wellness Benefits:
  • Medical Insurance: Robust medical plans with comprehensive coverage options, including prescription drug benefits.
  • Dental Insurance: Quality dental coverage to support oral health.
  • Vision Insurance: Coverage for eye exams, glasses, and contact lenses.
  • Wellness Programs: Access to programs designed to promote physical and mental well-being.
• Financial Security & Retirement:
  • 401(k) Retirement Plan: Participate in our company-sponsored 401(k) plan with a generous company match, helping you save for your future.
  • Life and Disability Insurance: Company-paid basic life and accidental death & dismemberment (AD&D) insurance, with options for supplemental coverage.
  • Short-Term and Long-Term Disability: Protection against income loss due to illness or injury.
• Paid Time Off (PTO):
  • Generous Vacation Policy: Accrue paid vacation time to rest and recharge.
  • Paid Sick Leave: Accrue paid sick leave to cover unexpected illness or appointments.
  • Paid Company Holidays: Enjoy a schedule of paid company holidays throughout the year.
• Professional Development & Career Growth:
  • Continuing Education: Support for relevant professional certifications, courses, and workshops to enhance your skills.
  • Internal Growth Opportunities: Clear pathways for advancement within the finance department, including senior AR roles, financial analysis, or leadership positions.
  • Mentorship Programs: Access to experienced leaders and mentors to guide your career trajectory.
• Remote Work Advantages:
  • Work-Life Balance: The significant benefits of a fully remote position, including elimination of daily commute, greater personal flexibility, and more time for family and personal pursuits.
  • Cost Savings: Reduced expenses associated with commuting, professional attire, and daily lunches.
  • Flexibility & Autonomy: The ability to manage your work day efficiently and effectively from your chosen location.
• Company Culture: Be part of a supportive, collaborative, and inclusive remote team that values open communication, mutual respect, and continuous improvement. We celebrate diversity and foster an environment where every voice is heard and valued.

Ready to Make Your Mark? Apply Today!

If you are a driven Accounts Receivable and Billing professional passionate about accuracy, adept at remote work, and eager to contribute to the financial strength of a growing organization, we encourage you to apply. This is an unparalleled opportunity to leverage your expertise in a flexible, supportive, and impactful remote role.

To be considered for this vital position, please submit your detailed resume and a compelling cover letter outlining your relevant experience, technical proficiencies, and why you believe your skills and career aspirations align perfectly with this remote role at [Company Name]. We look forward to reviewing your application and discovering how you can become a key part of our success.