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Remote Call Center Patient Concierge Specialist ID-10619

Millennia is seeking a Remote Call Center Patient Concierge Specialist to provide exceptional customer service and support to patients by assisting with inquiries, appointment scheduling, and billing questions. In this role, you will serve as the first point of contact, ensuring a seamless and compassionate experience for every patient.

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Responsibilities: Handle inbound and outbound calls professionally, assist patients with scheduling and billing inquiries, provide accurate information regarding healthcare services, maintain detailed and confidential patient records, and collaborate with internal teams to resolve patient concerns efficiently.

Requirements: Excellent communication and problem-solving skills, prior experience in a call center or customer service role (preferably in healthcare), ability to work independently in a remote setting, proficiency in computer systems and phone etiquette, and a high school diploma or equivalent.

Benefits & Health Insurance: Competitive pay, comprehensive health, dental, and vision insurance, paid time off, 401(k) with company match, career growth opportunities, and a supportive remote work environment.

Why Join Us? At Millennia, we prioritize patient care and employee satisfaction. You’ll be part of a dedicated team that values compassion, teamwork, and professional growth while enjoying the flexibility of remote work.

How to Apply: If you’re passionate about helping others and meet the qualifications, apply today by submitting your resume to Apply. Join Millennia and make a meaningful impact on patients’ healthcare experiences!

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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