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Remote Chat Support - Amazon Brazil (Bilingual)

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Job Summary:

Amazon is seeking a dynamic, customer-focused individual for the position of Remote Chat Support for our Brazilian market. The ideal candidate will be bilingual, fluent in both Portuguese and English, with a strong passion for providing excellent customer service. As a Remote Chat Support Specialist, you will be responsible for assisting customers in real-time via chat, addressing inquiries, resolving issues, and ensuring an exceptional customer experience.

This role offers the flexibility of remote work from anywhere in Brazil, while allowing you to be part of Amazons vibrant, customer-centric culture. If you enjoy problem-solving and have a strong attention to detail, this is the perfect opportunity to make a significant impact with one of the worlds most innovative companies.

Key Responsibilities:

  • Provide exceptional customer service through live chat support in both Portuguese and English.

  • Address a wide range of customer inquiries, from product information and order issues to billing and technical concerns.

  • Use Amazons internal systems and tools to assist customers efficiently and effectively.

  • Troubleshoot and resolve customer complaints and issues, ensuring customer satisfaction.

  • Escalate complex issues to the appropriate teams or departments when necessary.

  • Maintain up-to-date knowledge of Amazon products, services, and policies.

  • Collaborate with cross-functional teams to ensure a seamless customer experience.

  • Meet and exceed key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.

Required Skills and Qualifications:

  • Fluency in both Portuguese and English (written and spoken).

  • Proven experience in customer service or support roles, preferably in a remote setting.

  • Strong typing skills and ability to manage multiple customer chats simultaneously.

  • Excellent communication and interpersonal skills.

  • Ability to remain calm and patient when handling complex or difficult customer inquiries.

  • Strong problem-solving abilities and attention to detail.

  • Self-motivated, organized, and able to work independently in a remote environment.

  • Experience with chat support software or customer service platforms is a plus.

Experience:

  • Minimum of 1-2 years of experience in customer service, particularly in an online or remote environment.

  • Experience working with or for large corporations is a plus.

  • Previous experience in an Amazon-specific role or familiarity with Amazon products and services is advantageous.

Working Hours:

  • Full-time role with flexible working hours based on business needs.

  • Must be available to work on weekends, holidays, and night shifts as required.

  • Standard working hours will align with Amazon Brazils peak customer service times, though shifts will be variable.

Knowledge, Skills, and Abilities:

  • Excellent written communication skills with a focus on customer satisfaction.

  • Ability to adapt to changing customer needs and environments.

  • Familiarity with Amazons tools and systems is a plus.

  • Knowledge of customer service best practices.

  • Strong time management skills and ability to meet deadlines in a fast-paced environment.

Benefits:

  • Competitive salary and performance-based bonuses.

  • Health, dental, and vision insurance packages.

  • Flexible work-from-home arrangement with the ability to work from anywhere in Brazil.

  • Access to Amazons employee discounts and programs.

  • Opportunities for career advancement and professional development.

  • Paid time off, including vacation days, sick leave, and public holidays.

Why Join Amazon?

At Amazon, we are committed to fostering a culture of innovation, collaboration, and customer obsession. As a member of the Remote Chat Support team, you will play a pivotal role in shaping the customer experience and ensuring that our customers needs are met with the highest level of service. Amazon offers a dynamic work environment with endless opportunities to learn, grow, and thrive in your career.

How to Apply:

If you meet the qualifications and are excited to join Amazon as a Remote Chat Support Specialist, please submit your application through our Amazon Careers portal. Include your updated resume and a cover letter detailing your bilingual skills and experience in customer service. We look forward to hearing from you!

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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