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Remote Customer Service Specialist ID-18372

Major Responsibilities of the Role:

  • As a Mabe Customer Service Specialist, you will receive inbound calls from our customers within Canada.
  • You will be responsible for effectively and efficiently handling customer inquiries regarding product warranty and requests to book service calls on appliances.
  • You will complete transactions in real time, work simultaneously with multiple software applications, consistently follow-up on commitments in a timely manner and appropriately identify and escalate unresolved matters.

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Qualifications:

  • Successful candidates must be fluently bilingual (French & English)
  • Must possess a College or University degree or equivalent in experience and a minimum of two years of customer service experience.
  • The candidate must also demonstrate strong customer service skills and display above-average team skills with a desire to contribute in a highly interdependent team environment.
  • The successful candidate will be highly computer literate with keyboard skills.
  • Ideal candidates will be dependable, self-sufficient, internally motivated, and highly committed to customer service.
  • Candidates must be available to work a minimum of 40 hours each week within the following timeframes:
  • Monday to Friday from 8:30 am to 6:30 pm ATL
  • Saturdays from 1:00 pm to 6:00 pm ATL
  • Fiber-Op or comparable high speed internet must be available in your area

Job Types: Full-time, Permanent

Additional pay:

  • Bonus pay

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Store discount
  • Vision care
  • Wellness program
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • customer service: 1 year (required)

Language:

  • French (required)

Work Location: Remote

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