Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Remote: Customer Support Specialist, Luxury Stores Customer Service (Entry Level) Amazon

Other Jobs To Apply

No other job posts for this day.

DESCRIPTION

Are you inspired by luxury fashion and beauty and helping consumers discover these brands online in new, innovative ways? Luxury Stores at Amazon is continually growing its meaningful selection across a global portfolio of luxury fashion and beauty brands. As a Customer Support Specialist, you will be the voice of Amazon Luxury Stores, fielding real-time calls in a remote, call center environment from customers globally.

The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding service to all our customers.

Amazon Luxury Stores seeks an action-oriented, motivated individual with a passion for customer satisfaction and experience working with high-end, luxury merchandise. Successful candidates will be responsible for achieving department goals. The role requires handling a fast-paced, multi-tasked, dynamic environment. This is a full-time, direct-hire position paying $19.00/hour. Our call center operates from 7am-9pm CST, 7 days a week, with shifts including nights, weekends, holidays, and overtime. This role is fully remote, with some candidate location restrictions possible.

Basic Qualifications
  • 2+ years of experience in a luxury customer service environment, such as contact center, luxury retail, or hospitality
  • Excellent verbal and written communication skills, with the ability to handle difficult conversations empathetically and with integrity
  • Confidence in making decisions regarding returns, faulty goods, and concessions as needed
  • Ability to work a set schedule including nights, weekends, holidays, with required overtime during peak times
  • Proficiency in working at a desk using a computer, headset, and turning on the camera when requested
  • Home workspace free from background noise with reliable high-speed internet connection (wired connection preferred)
  • Experience working under pressure in high-volume environments while maintaining standards
  • Ability to quickly learn new websites and applications, proficient with MS Office and internet browsers
  • High school diploma or equivalent
Key Responsibilities
  • Act as a brand ambassador for Amazon Luxury Stores, providing high-touch, world-class service
  • Resolve customer issues across multiple channels promptly and professionally
  • Respond to inquiries about preorders, fit, fashion trends, product availability, and promotions via phone, email, and chat
  • Provide critical service and product information to ensure customer satisfaction
  • Maintain comprehensive knowledge of Amazon Luxury Store’s products and services
  • Handle inquiries and cases within policy and service level agreements
  • Ensure accurate data capture and provide insights on customer feedback
  • Utilize various software to resolve inquiries and escalate technical issues
  • Coordinate with external shipping contractors for domestic and international issues
#J-18808-Ljbffr
Remote

About the Company:
Effizotech



Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts