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[Remote] Enterprise Product Manager, Unified Support Offerings

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Note: The job is a remote job and is open to candidates in USA. Microsoft is a leading technology company on a mission to empower every person and organization on the planet to achieve more. They are seeking an Enterprise Product Manager for Unified Support Offerings to drive the strategy and execution of customer experiences and offerings across Microsoft’s portfolio, focusing on customer success and AI-driven innovation.


Responsibilities

  • Define Product Strategy: Craft the vision and business goals that drive the strategy for Unified Enterprise offerings, with a strong emphasis on customer success, resilience, security, and AI-driven innovation.
  • Customer & Market Insights: Leverage customer feedback, market research, and competitive analysis to deeply understand the needs of enterprise, mid-market, and regulated customers.
  • AI-Driven Innovation: Collaborate with engineering and data science teams to embed AI capabilities into product design and delivery, enhancing customer outcomes and operational efficiency.
  • Cross-Functional Enablement: Partner with Delivery teams to translate product vision into scalable support models, consistent delivery frameworks, and global capacity planning
  • Operational Execution: Own the operational strategy for new and existing offerings, including customer transitions, renewals, SKU architecture, packaging, pricing, and incentives.
  • Go-to-Market Strategy: Serve as the subject matter expert for GTM planning and execution. Shape product positioning, messaging, and campaign strategies to drive adoption and impact.
  • Business Process: Establish and manage core business processes including taxonomy, business rules, and performance reporting. Ensure adherence to the full product lifecycle with clear go/no-go checkpoints.

Skills

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.
  • Proven track record in end-to-end product management, from ideation to launch and scale, with measurable business impact.
  • Demonstrated experience working with Customer Support or Professional Services organizations, understanding their operational models and customer engagement strategies.
  • Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.
  • Exceptional ability in strategic analysis and creative problem-solving, adept at managing ambiguity and delivering clear, actionable solutions.
  • Excellent cross-functional collaboration skills, with the ability to influence and align stakeholders across all levels.
  • Experience presenting product strategy, roadmaps, and business outcomes to senior executives.
  • Deep understanding of Microsoft’s solution areas: Infrastructure, Digital & App Innovation, Data & AI, Business Applications, Modern Work, and Security.
  • Familiarity with Microsoft Unified Support and competing offerings from AWS, Google Cloud, Salesforce, etc. is a plus.

Company Overview

  • Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. It was founded in 1975, and is headquartered in Redmond, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.microsoft.com.

    • Company H1B Sponsorship

  • Microsoft has a track record of offering H1B sponsorships, with 4712 in 2025, 9343 in 2024, 7677 in 2023, 11403 in 2022, 7210 in 2021, 7852 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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