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Remote Evening Hotel Coordinator- Weekend shift required ID-16998

Summary:

The role involves expediting the Customer Service claims application process and ensuring correct case assignments. Applicants need a high school diploma or GED and preferably customer service experience.

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Requirements:

Hard Skills: Ability to work in a team environment, Excellent oral and written communication, Good customer service skills, Good interpersonal skills, PC literate, including Microsoft Office products, Strong organizational skills

Credentials: High school diploma or GED

Experience: One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

Job Description:

Remote Evening Hotel Coordinator- Weekend shift required

PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Assigns new claims to the appropriate claims handler.
  • Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
  • Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
  • Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
  • Participates in and maintains a quality service culture within the Customer Service Team.
  • Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

Skills & Knowledge

  • Excellent oral and written communication
  • PC literate, including Microsoft Office products
  • Good customer service skills
  • Strong organizational skills
  • Good interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

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