Remote Online Chat Agent ID-5429
The company is seeking a friendly and customer-focused Online Chat Agent to join our team. As an Online Chat Agent, you will engage with customers in real-time through online chat support, providing assistance and resolving inquiries. This is an exciting opportunity to work in a fast-paced and dynamic environment, helping to deliver exceptional customer service experiences.
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Responsibilities
- Engage with customers in real-time through online chat support.
- Provide prompt and accurate responses to customer inquiries, including product information, pricing, and order status.
- Assist customers in navigating our website and online ordering system.
- Troubleshoot and resolve customer issues, escalating to the appropriate department when necessary.
- Record customer interactions in our CRM system, including details of inquiries and resolutions.
- Maintain a high level of professionalism and customer satisfaction during all customer interactions.
- Collaborate with team members to continuously improve chat support processes and procedures.
Benefits
- 401k
- Paid Time off
- Flexible schedule
- Insurance
