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Remote Part-Time Success Coach (Sales & Customer Service Coordinator) | WFH

Job Overview

Join our team as a Local Success Coach (LSC) and work from the comfort of your home! We are in search of an enthusiastic and compassionate individual to assist Host Families and Au Pairs in your vicinity. This part-time opportunity is ideal for those who are passionate about cultural exchange, childcare, and empowering families to thrive.

Key Responsibilities
  • Cultivate strong relationships with families and Au Pairs from various backgrounds.
  • Provide insightful guidance and support to families throughout the matching process.
  • Clarify policies, regulations, and program guidelines to Host Families and Au Pairs.
  • Conduct in-home family interviews and visits to ensure comprehension of program requirements.
  • Facilitate in-home orientations upon the arrival of new Au Pairs.
  • Engage in regular communication with families and Au Pairs, both via phone and in person.
  • Organize regular in-person cultural events for Au Pairs to foster community.
  • Collaborate with headquarters staff to address the needs of families and Au Pairs.
  • Build meaningful personal connections with families and Au Pairs.
  • Execute targeted marketing initiatives in coordination with headquarters.
  • Manage crisis situations and conflicts promptly and professionally.
  • Assist families and Au Pairs with conflict resolution and issue management.

Required Skills
  • Exceptional communication and interpersonal skills.
  • Meticulous attention to detail.
  • High energy, enthusiasm, and motivation to succeed.
  • Access to a home computer or laptop, reliable internet, and transportation.
  • A genuine interest in international exchange and education.

Qualifications
  • Self-motivated and sales-oriented individuals are encouraged to apply.
  • Strong interpersonal and counseling skills are essential for this role.
  • Prior experience in a related field is beneficial to understand the Au Pair Program effectively.

Career Growth Opportunities

This role offers potential for advancement to a full-time structure as you expand your cluster of families and Au Pairs. You will also benefit from comprehensive training and ongoing professional development, equipping you with the knowledge to excel in this position.


Compensation And Benefits


Compensation is tiered based on the number of active families you represent. For an area with six active families, you will dedicate approximately 1.4 hours weekly, with a projected annual income of up to \(4,500. By growing your roster to at least eleven families, your weekly hours could increase to 3.0, leading to an estimated yearly income of \)9,300.

As an independent contractor, payment is issued monthly for services rendered in the prior month, with an hourly equivalent of roughly $60, subject to variation based on client alterations throughout the year.

Remote Part-Time Success Coach (Sales & Customer Service Coordinator) | WFH

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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