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[Remote] Senior Insider Threat Investigations

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Note: The job is a remote job and is open to candidates in USA. Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. The Insider Threat Investigations Manager oversees the rollout and effectiveness of investigations into insider threats, building and managing a global investigations program that collaborates with various teams to safeguard Airbnb's assets and reputation.


Responsibilities

  • Deploy, and evolve the BPO Insider Threat Investigations program to support global operations and future growth.
  • Develop the framework to scale the program regionally by recruiting, onboarding, and managing regional investigations leads.
  • Oversee directly, then delegate operational oversight to regional leads in the delivery of standardized BPO onboarding, ongoing training, operational review and maintenance for both new and existing BPO investigation teams.
  • Conduct continuous assessments of BPO investigations and regional teams to ensure thoroughness, technical accuracy, compliance, and alignment with Airbnb standards.
  • Lead global feedback cycles, and knowledge-sharing sessions across internal teams, regional leads, and all BPO investigators.
  • Serve as an escalation point for high-impact cases, ensuring prompt response and resolution in collaboration with regional leads and BPO teams.
  • Coordinate with Security Engineering on the rollout, scaling and performance review of detection models, ticketing systems, and remediation action specifically designed for the BPO use case.
  • Oversee BPO and regional investigation workflows for diverse insider threat risks (financial misconduct, IP theft, production abuse, unauthorized access, etc.).
  • Prioritize and define key performance indicators (KPIs) for BPO investigation teams to ensure investigations are thorough, compliant, and aligned with Airbnb standards.
  • Oversee and enforce SLAs for investigations, ensuring investigations begin promptly and final reports are delivered within defined timeframes.
  • Personally lead and coordinate joint investigations and subject interviews in partnership with BPO teams and regional leads on complex, high-severity matters.
  • Assure all investigations reflect proper evidence handling, digital forensics, interview practices, and documentation in line with legal, regulatory, and corporate requirements.
  • Set investigation and response standards and provide log analysis guidance to BPO teams, then to internal regional leads.
  • Align regional leads and BPO investigators with internal resources, tools, and subject matter expertise as needed.
  • Ensure global investigations comply with employment law, data privacy regulations, company policies, and relevant commercial frameworks.
  • Collaborate with Legal, Talent, Privacy, and Risk and Compliance both centrally and via regional leads to support effective risk management and remediation.
  • Deliver structured, cross-functional and executive-level reports and briefings on regional and global threat, vulnerability, and BPO security health metrics and synthesize lessons learned for continuous improvement.

Skills

  • 10+ years of professional experience in insider threat investigations, enterprise security, investigations into applications, production environments, or equivalent.
  • Demonstrated experience overseeing investigation teams and/or managing vendor/BPO programs at scale, preferably including global/regional operations.
  • Experience establishing and managing regional leadership structures in investigations, with a track record of onboarding, training, and supporting geographically distributed teams.
  • Strong background in technical investigation, digital forensics, and operational quality assurance.
  • Proven ability to build and scale enterprise investigation programs, including development of regional leadership/oversight capabilities.
  • Skilled in mentoring, enabling, and coaching both direct and indirect (e.g., BPO/regional) investigation teams.
  • Capable of designing and implementing regional onboarding programs and maintaining operational standards worldwide.
  • Deep understanding of employment law, data privacy, and regulatory compliance relevant to large-scale, cross-border investigations.
  • General/Corporate/Workplace Investigations CFE, PCI, CPP, CFI, SHRM-Internal Investigations
  • Cyber Security Awareness Courses(e.g. Google Cybersecurity Certificate)
  • Insider Threat & Threat Assessment CERT ITPM, NaBITA, Behavioral Science.
  • Project Management Professional (PMP); Agile Certified Practitioner (PMI-ACP)

Benefits

  • Bonus
  • Equity
  • Benefits
  • Employee Travel Credits

Company Overview

  • Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.airbnb.com.

    • Company H1B Sponsorship

  • Airbnb has a track record of offering H1B sponsorships, with 108 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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