Remote Support Specialist ID-6884

January 13, 2025

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Trane is seeking a Remote Support Specialist in the Northern California/ Nevada Area.

In this role, you will leverage your HVAC knowledge and Controls skills to analyze, remotely diagnose, and optimize a variety of connected commercial and industrial HVAC equipment.

If you have 10+ years of experience working with commercial HVAC equipment and Controls, Trane wants to hear from you!

Work arrangement:Hybrid, in the Northern California or Nevada offices (Rocklin, Fresno, Reno or Las Vegas).

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Why Trane Technologies Is The Best Company for HVAC Remote Support Specialists:

Trane is recognized worldwide as the brand standard for HVAC and Building Controls Systems.
Trane is committed to your safety and has a world class safety program with continuous training for their associates.
Highly competitive and comprehensive total compensation program including total cash compensation, benefits, holiday and vacation.
Dedicated to a military friendly environment (Veterans are highly encouraged to apply).
Unlimited opportunities for career development and promotions.
Determined focus to be the employer of choice in our industry (we want to be the company where everyone wants to work).
World Class continuing education, featuring Manufacturer (OEM) Level Training and resources.
Company-wide commitment to promoting a strong work/life balance.
Organizational encouragement of community involvement and sustainability (green initiatives).
High speed laptop, uniforms, and smart phone .

What you'll be doing:

A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Digital Services and Connected Mechanical customers. The RSS will utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform connected Inspections on BAS systems & mechanical equipment and perform system optimizations. Duties include, but are not limited to, monitoring critical building metrics, checking systems & equipment for operational integrity, and making small-scale adjustments to a building system programming. The Remote Support Specialist is part of the Digital Services Team and works in collaboration with salespersons, technicians other team members as well as customers. Exceptional technical, written and verbal communication skills are critical to the success of the RSS role.

What you'll bring to the table:

Strong ability to work in a team environment
A High School Diploma, GED or equivalent experience
Ten (10), or more years' experience in HVAC control systems and mechanical equipment service; or equivalent combination of education and experience
IT/Network understanding - knowledge of IP/subnet/gateway and DNS importance.
Ability to communicate effectively with other IT professionals.
Ability to troubleshoot & inspect HVAC systems and mechanical equipment remotely.
Operating knowledge of Microsoft Office and comfortable with hand-held devices (i.e. Smartphone, iPad).
A valid driver's license, with no major or frequent traffic violations.
Flexibility to work overtime/weekends, as required.
Flexibility to work in the field, at customer job sites, as required.
Flexibility to travel within the Pacific Southwest region, as required. Travel expectations are less than 10%.
Turns in all required paperwork and reports in a timely manner.
Represents company by serving as a professional, direct customer contact.
Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems and mechanical equipment.

Additional Requirements and Environmental Exposure:

Must be able to safely and legally operate a vehicle using a seat belt.
Must be able to wear helmets, safety goggles, fall protection harness and safety boots to safely perform job duties.
Must be able to twist the trunk of your body 90 degrees in each direction.
Must be able to squat and touch the floor with both hands.
Must be able to reach your hands over your head.
Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours.
This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling and climbing ladders. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and/or move up to 40 lbs. and occasionally lift and/or move more than 40 lbs.
Must be able to safely use a ladder with a 350 lb. total weight limit, while carrying equipment of 50 lbs. or less.
Must be able to maneuver confined access areas, as small as 30" vertical x 45" horizontal.
Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15' to 20', and occasionally, up to 50 feet +.
This role may be exposed to variable weather conditions, moving mechanical parts, heights, risk of electrical shock, noisy operating equipment and other variable environmental conditions based on location.