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Remote Support Tech I ID-25517

Description

***Hiring immediately for fully remote Support Tech I role. Apply today!!!!*** Please note, we are looking to hire one individual, contract to full time hire within a 6 month period.


Position Overview

The Support Tech I position requires the candidate to possess extensive knowledge of installing, configuring, and troubleshooting hardware, software, user and group management, and operating systems. This position requires the individual to work both independently and collaboratively with other members of the IT department, remote BHL employees, and customers of BHL Platform. Support Tech I is expected to be logged into the support call center during shift and on call times.

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Support Tech I's are expected to follow through on issues and incidents as prescribed in Service Desk procedures to get resolutions with accurate recording of information, data, and remediation details into the ITSM as they are a fundamental part of this job's responsibilities. Under direct supervision, the Support Tech I position detects, analyzes, and resolves technical issues with personal computer hardware and software systems. Assists in providing technical advice and support to system users. It is also critical to this role to have strong customer support skills, time management, and problem resolution skills.


Essential Duties

Act as first- and second-level support for service desk requests.

Maintain professional behavior and provide exceptional customer service in a highly confidential environment.

Track tasks and inventory in designated online tracking/ticketing systems. Use discretion and judgment to promptly organize and perform requested services.

Establish and complete standard PC configurations. Update PCs to established standards.

Maintain and update technical documentation.

Perform maintenance on computer equipment.

Enter and maintain user profiles including establishing appropriate security levels, user permissions, and modifications.

Follow prescribed procedures for escalating issues in a timely manner to other levels of support.

Keep up to date with technical knowledge and industry sector developments.

Perform other duties and projects as assigned.


Requirements

Experience, Skills and Qualifications

Two (2) years' progressively responsible IT experience.

Demonstrated knowledge of support procedures and protocols as well customer service skills

Excellent communication and organization skills.

Accountability.

Adaptability.

Analytical Skills.

Attention to Detail.

Collaboration.

Continuous Learning and Development.

Cultural Contribution.

Customer Focus.

Emotional Intelligence.

Flexibility.

Interpersonal Savvy.

Prioritization/Time Management.

Result Orientation.

Technical Expertise.


Education & Credentials

Associate degree in computer science or related field. Can substitute current IT certifications and relevant work experience in lieu of education.


Travel Requirements (if applicable)

Primarily a remote job and supporting remote users.


Physical Requirements

This job operates primarily in a remote office environment with in-person interaction and meetings required as necessary. The position routinely uses standard office equipment such as computers - including virtual meeting software and various communications applications and telephony software and hardware. Bending, lifting, and manipulating objects up to 50 lbs. may be occasionally required. Ability to perform computer work for 8+ hours a day in an office setting is required.


Behavioral Health Link Equal Opportunity Statement

Behavioral Health Link maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling BHL's commitment to equal employment opportunity. We are an equal opportunity employer and will consider all qualified applicants for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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