Reservations Sales & Services Representative in Chicago, IL ID-17837
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
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Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.
Key Responsibilities:
- Keep United’s customers coming back for more
Would you love to help connect people to their destinations? Is planning travel a passion of yours? Do you have a positive attitude and ability to satisfy even the most demanding customer? If so, you might find your ideal job with the world’s leading airline. We’re looking for a full-time Reservations Sales & Service Representative to work in our Contact Center in ORD.
As the first connection between United Airlines and our customers, you will need strong communication skills and the ability to learn our systems to provide the right answers. On any given call, you may be asked to provide flight schedule and rate information, determine the best routes and timing based on customer needs or answer any other questions from passengers.
Caring for our customers
- You must have a can-do attitude and be able to tackle problems efficiently and effectively
- Caring happens regardless of whether a customer’s request is difficult or easy. There will be moments where you will be required to remain calm, positive and caring – even in complicated situations
- You’ll be taking calls all day in a fast-paced call center environment. While our calls are varied, you must be able to sit and work at a computer for extended periods of time
- We offer a fun, relaxed and casual atmosphere where colleagues become friends and achievements are celebrated
Many routes to success
- We’ll get you started with excellent training to learn our systems and gain the ability to respond to all passenger scenarios
- You’ll also receive strong support from your lead and supervisor
- If you have the ambition to advance, you can pursue administrative, lead or manager roles within our customer contact center. You may also consider moving into a customer service or baggage handler role at the airport
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- IYou must be able to work any shift within a 24-hour/day, 7-day/week operation, which can include late nights, early hours, weekends and holidays
- After you gain seniority, you’ll have more opportunity to work the shift you prefer by bidding for schedules
- You will be required to work mandatory overtime, when necessary
- Punctuality and reliability are a must; we have flight schedules to meet and passengers to satisfy
The rewards for your contributions to our success
- $15.40/hour, with yearly increases (as per the union contract)
- An attractive compensation package
- Phenomenal benefits, including several plan options
- Flight privileges from day one: you and your family can fly anywhere in the world on stand-by
- Time off: you’ll always have two days off in a row and can earn vacation days based on length of service
A few additional requirements
- At least 18 years of age with a high school diploma/GED or equivalent
- At least one year experience in sales, customer contact, call center or other related work is preferred
- Legally authorized to work in the USA without sponsorship
- Excellent listening and communication skills and the ability to read, write and speak English fluently
- Ability to pass a background check and drug screen
- Computer literacy, including the ability to keyboard with accuracy, learn airline-specific reservation/ticketing software and resolve problems via the computer
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [please apply online] to request accommodation.
