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Residential Broadband Technician

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Communication needs connection, and vice versa. At Cox Communications, we're hiring a Residential Broadband Technician to focus on both. You'll be more than just a technician - you'll be a gateway to the world, connecting residential customers to services everywhere.

Want to provide a world-class customer experience, make valuable connections and grow your career? Read on!

What's In It For You?

That's a great question. We're glad you asked because we love our answer and think you will too. Here's a little taste of our best-in-class benefits package and award-winning employee culture:
  • We all have lives and responsibilities outside of work, and we respect that. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
  • New hires in this market are paid a starting hourly rate of $23.17 and are eligible for a top-notch bonus & incentive plans.
  • We help you prepare for the future with a 401(k) (that we'll generously match), life insurance and disability insurance.
  • You'll enjoy a generous suite of healthcare benefits with various deductible options, along with pharmacy benefits, Flexible Spending Account & Health Savings Account options, counseling for mental wellness and more.
  • Looking to grow your family? Rest assured you'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.
  • Our employees enjoy discounts on computers, entertainment, travel and more.

    Continuing education and professional development are important, and at Cox we offer both.
  • We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.

Our benefits packages are designed to support your unique needs for health and happiness. As an employee, you'll be able to explore our myriad benefits and select the ones that best support you and your family.

What You'll Do

You'll turn frown into smiles as you show up to install or repair our residential products and services.

You'll work fast and efficiently without sacrificing quality. This is what you love to do, and you do it very well! Here's a peek at your responsibilities:
  • Installing, disconnecting and troubleshooting video, high-speed internet, telephony and automation services.
  • Driving a company vehicle between office or home, warehouse and work sites in a safe and courteous manner and in accordance with all laws and company policies.
  • Monitoring Cox's current work enablement system throughout the day for information regarding changes to work schedule and for information about current work assignments.
  • Communicating with the CommCenter for onsite support and/or routing assistance.
  • Interacting with customers and educating them regarding services and products.
  • Working under supervision and consulting with supervisors and other technicians for advice and assistance as needed.
  • Ensuring that the quality of services meets or exceeds industry and

    company performance standards.
  • Participating in team meetings as scheduled and attending job-related training.
  • Working with alarms, low voltage electricity and color-coded wires.
  • Maintaining accurate and high-quality recordkeeping of transactions.

Who You Are

You are all about connecting our customers to a world of possibilities and wonders. You have a broad skillset and strive for excellence in everything you do. Here are some specific things we require you to have:

Minimum
  • High School diploma/GED with generally less than 2 years of experience in a related field; post-high school education a plus
  • 18 years of age
  • Valid state driver's license and a good driving record
  • Candidate must meet physical requirements and/or limitations for equipment and uniform use (for example, ladder weight limitations - reference Physical Requirements section above) and be able to differentiate technical devices and equipment in the field (including those which are color-coded).
  • Certifications and licenses, as required by state and municipal laws
  • Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services
  • One year of work experience in a comparable field (e.g. related hands-on trade role)
  • Minimum of one year of direct customer service experience
  • PC and Windows software skills
  • Stable work history
  • Able to work required shifts and overtime (if necessary)
  • Travel as business needs dictate

Preferred
  • 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.
  • Spanish proficiency desirable in some locations

Physical Requirements:
  • Ability to carry and use tools and equipment
  • Adequate ability to distinguish different colors of wire
  • Ability to frequently bend, stoop, and crawl
  • The physical limitation of ladder and associated fall protection equipment provided is:
    • 1AA ladder - 375 pounds (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds
    • The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes body weight capacities of approximately 325 pounds.
  • Get in and out of a van to retrieve various items. Step heights are 19"
  • Lift 500' rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12" and placed up to a height of 36".
  • Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55" - 60".
  • Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand.
  • Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs.
  • Lift and carry a 63 lb., 28' extension ladder
  • Lift 1000' rolls of Tri-Shield weighing 28 lbs. These rolls are lifted from a height of 12" and placed up to a height of 47".
  • Lift miscellaneous tools and products within the warehouse and van racks.
  • These items weigh up to 10 lbs. and are lifted from the floor and up to a height of 72".
  • A physical exam to verify the physical requirements above as well others not listed may be required
  • Ability to climb ladders and/or utility poles and work in high places
  • Ability to work in small places (such as crawl spaces and attics)
  • Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.


USD 21.49 - 32.26 per hour

Compensation:

Hourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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