Room Attendant ID-5369
L’Ermitage Beverly Hills has been a part of the fabric of Beverly Hills since 1975. We embrace the qualities of a warm, welcoming residence with our signature all-suite offering, residentially inspired layouts, unique art collection, top-of-the-line amenities, and service points that feel impossibly (and perfectly) tailored. When you are here, whether as a guest or a team member, you are home.
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Scope of the Position:
Reporting to our Housekeeping Management/Supervisory team, the Room Attendant is responsible for maintaining the cleanliness of assigned rooms and public areas and ensuring guest satisfaction throughout the guests’ experience, communicating effectively with other team members to prevent and resolve any issues.
- Maintain and execute 5-star Forbes and 5 Diamonds AAA standards.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, and correct maintenance and use of equipment.
- Create positive guest relations by anticipating guests’ needs, responding promptly and always acknowledging guests.
- Be familiar with all hotel services, features and local attractions, and activities, to respond to guest inquiries accurately.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Clean and service assigned rooms in accordance with service procedures and standards.
- Remove all dirty terry and replace with clean par to designated layout.
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor, and empty trash containers and ashtrays.
- Replace facial, toilet tissue and bathroom amenities in correct amount and location.
- Inspect condition of bathrobes and replace soiled/damaged ones.
- Remove laundry bags and slips, dirty bed linen, and make up bed with clean linen.
- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and luggage rack.
- Open all drawers/doors in check-out rooms and remove items left by previous guest.
- Check under bed(s), chairs and sofa for debris and remove if present.
- Inspect condition of all furniture for tears, rips, or stains; report any damages to the supervisor.
- Remove dust and debris from designated areas including but not limited to, all furniture, media, and accessories, and realign furniture to floor plan and replace missing items.
- Remove dust, smudges, and spills from mini bar; restock items and ensure it is plugged in and secure.
Skills/Knowledge Required:
- The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
- The ability to maintain confidentiality of guest information and pertinent Hotel data.
- Flexible schedule - willing and able to work shift duties that may include evenings, nights, weekends, and holidays.
Physical Requirements:
- Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
- Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis.
- Must be able to stand and exert well-paced mobility for up to 8 hours in length.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
Qualification Standards:
- Education: High school graduate or equivalent education preferred.
- Experience: 1 to 2 years previous experience in a similar position in a luxury hotel preferred.
- Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).
