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Senior Subject Matter Expert, US VSP

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<strong>Description<br><br></strong>About Amazon<br><br>Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.<br><br><strong>About The Role - Senior Subject Matter Expert<br><br></strong>As a Senior Subject Matter Expert, you will be responsible to drive key metrics focused on profitability initiatives for US Account Management Team (US VSP). The candidate will be responsible for driving major commercial programs (profitability, selection, deals) initiatives across the organization, providing expert analysis, and developing strategies to enhance overall performance. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & techniques and system improvements.<br><br>Timings will be as per USA shift, 04:00 PM IST to 01:00 AM IST<br><br>Key job responsibilities<br><br>Key job responsibilities<br><br><ul><li> Identify business impact metrics, align with Stakeholders, establish them and report it. 2. Conduct in-depth profitability analyses, deal management, pricing, selection, customer returns, direct fulfilment, disincentivize underperforming buying option across various business units, selling partner accounts, and customer segments</li><li> Engage stakeholders across globe; demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication.</li><li> Develop analytic reporting mechanism to characterize areas of opportunity, recurring operation patterns and progress made towards the actualization of those opportunities.</li><li> Identify areas for cost reduction and revenue enhancement, proposing actionable recommendations to senior leadership</li><li> Drive project communication and accountability through data-driven reporting and analytics, using tools like SQL and Tableau to create performance dashboards, track deliverables, identify trends, and generate insights for both routine performance monitoring and ad-hoc inquiries across the VSP organization.</li><li> Work with data engineering team to improve tools, processes and reporting dashboards<br><br></li></ul><strong>Basic Qualifications<br><br></strong><ul><li> 3+ years of program or project management experience</li><li> Experience using data to influence business decisions</li><li> Experience interpreting data and making business recommendations</li><li> Knowledge of customer experience, listening to customers' voice and work backwards to improve business process and operations</li><li> Knowledge of Microsoft Office products and applications</li><li> Bachelor's Degree<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Experience in advanced SQL, Python, Tableau</li><li> MBA<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - ADCI - Karnataka<br><br>Job ID: A2995193

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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