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Service Center Manager

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Passionately Driven

Here at Ivy Lane Corp, as part of the Valvoline Instant Oil ChangeSM (VIOC) franchise, we believe our people are our greatest strength. We live this belief daily, fostering a safety culture that protects both our team and our customers. Our standout drive-thru oil change process allows our customers to remain in their vehicles, and we've enforced additional safety protocols in line with CDC recommendations. Our ultimate goal is to not just provide service, but also earn the trust and loyalty of the communities we serve while having each other's backs.
If you're seeking either a part-time role with flexible hours or a full-time career with promising growth potential, VIOC is the place for you. We offer an award-winning training program and uphold values of fairness and honesty, all aimed at helping you achieve your career milestones.

Your Role
As a Service Center Manager, you'll combine your technical and managerial expertise to guide, nurture, and train others in delivering exceptional customer service. Every day brings new challenges and opportunities. You'll constantly be on your toes, interacting with your team and customers to find the best solutions for their vehicular needs while fostering customer loyalty. You'll also play a pivotal role in the success of your team members. If you're ready to take charge, we're here to help accelerate your career.
Your responsibilities will include:
  • Managing the complete operation of a service center such as: hiring, training, employee discipline, customer service, maintaining store inventories and cleanliness, attaining profit targets, ensuring Environmental, Health & Safety (EH&S) compliance, and adhering to other policies and procedures
  • Overseeing inventory, labor management and financial performance of the service center
  • Mentoring, guiding, and training the team for their professional growth
  • Executing and imparting training on automotive preventive maintenance tasks including changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
  • Ensuring a tidy, well-structured service center and promoting a secure work environment
  • Providing outstanding customer service leadership
  • Building trust to win repeat, loyal customers

Your Path to Success
Your qualifications should include:
  • Friendly, team-oriented disposition
  • Effective interpersonal and verbal communication skills
  • Proficiency in basic mathematical operations such as addition, subtraction, multiplication, division, and percentages
  • Understanding of cash handling, facility management, and safety control policies and practices
  • Reliable means of transport for work commutes
  • Capability of occasionally lifting up to 50 pounds
  • Ability to stand for extended time periods and climb stairs
  • Possess full mobility and the ability to twist, stoop, and bend
  • High school graduate or equivalent
  • A minimum of 2 years managerial or supervisory experience in the quick lube or automotive industry

Our Benefits
  • Competitive pay and flexible work schedules
  • On-the-job training
  • Biweekly pay
  • Company-provided uniforms and tools
  • Internal promotion opportunities
  • Absence of late-night shifts
  • Paid time off and holidays*
  • Medical, dental, vision, and 401(k) savings plans*
*Terms and conditions apply, and benefits may vary depending on location
Ivy Lane Corp places high importance on Equal Employment Opportunity and encourages all to apply. We ensure that all qualified applicants receive consideration for employment without discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, veteran status, or disability. We strive to make our recruitment process accessible to all users and provide reasonable accommodations upon request to applicants with disabilities, ensuring equal opportunity throughout the recruitment and selection process. For requests of reasonable accommodation during any stage of the recruitment process, please reach out to Human Resources at 1-800-Valvoline or email at 1-800Valvoline@valvoline.com. This contact information pertains only to accommodation requests; please do not use this contact for inquiries regarding application status.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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