Services Field Manager, Amazon Business Services ID-4403

December 23, 2024

Description

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.

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Role Overview

As a Services Field Manager, you will be responsible for leading the launch and ongoing performance of new service offerings within your assigned region. This is a customer-facing role with approximately 50% travel to support on-site deployments and customer engagements. Key focus areas include vendor managed inventory, vending machines, and managed IT services. You will own the end-to-end execution of new service launches, including coordination with service providers, customers, and internal teams. Additionally, you will monitor and drive the performance of critical customer, service provider, and product KPIs.

Key job responsibilities

Organize and lead the launch of new service deployments within your region, serving as the primary point of contact for customers and service providers
Develop and maintain strong relationships with customers to understand their needs and ensure a successful service experience
Manage service provider partners, monitor their performance, and work collaboratively to address any issues
Track and report on key metrics related to customer satisfaction, service utilization, and product sales
Identify opportunities to improve existing service offerings and develop recommendations for new services
Assist with sales activities such as customer presentations and proposal development as needed
Collaborate cross-functionally with internal teams (e.g. sales, operations, product) to ensure seamless service delivery

Basic Qualifications

Experience analyzing data and best practices to assess performance drivers
Experience launching new products or services and navigating complex, cross-functional processes
Comfort with moderate travel within your assigned region (approximately 50% of time)
Bachelor's degree or equivalent work experience

Preferred Qualifications

3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
3-5 years of experience in a customer-facing, field-based role, preferably in the MRO, office, or IT distribution industries
Demonstrated ability to work autonomously and navigate ambiguity, with a high degree of ownership and problem-solving skills
Proficient in analyzing data and using insights to drive decisions and improve performance