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SOP Documentation Specialist, Transportation

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Build a Career with Ashley

Title: SOP Documentation Specialist

Location: Ecru, MS or Charlotte, NC

We’re looking for a detail-obsessed SOP Documentation Specialist who thrives on structure, clarity, and process precision. In this role, you’ll be the go-to expert for creating, updating, and maintaining Standard Operating Procedures (SOPs), work instructions, manuals, and related documentation. You’ll work across departments to ensure our operations are clearly defined, compliant, and consistently executed.

This role is key to keeping our teams aligned and our workflows efficient.


What You’ll Do

Document Creation & Maintenance

  • Write, edit, and format SOPs, work instructions, and technical documentation
  • Ensure documentation is consistent, clear, and aligned with company standards
  • Translate complex processes into digestible, actionable content

Version Control & Compliance

  • Manage document lifecycle: versioning, approvals, archiving
  • Maintain change logs and ensure compliance with internal and external standards

Cross-Functional Collaboration

  • Partner with subject matter experts to gather critical process information
  • Conduct interviews and workshops to fill documentation gaps
  • Coordinate input and feedback from multiple stakeholders

Training & Knowledge Sharing

  • Develop training materials to support the adoption of SOPs
  • Host sessions or create guides to ensure teams understand new procedures
  • Act as a documentation resource for teams company-wide

Process & Workflow Optimization

  • Identify inefficiencies, duplications, or inconsistencies in procedures
  • Recommend improvements to enhance clarity and operational flow

Quality Assurance

  • Conduct regular audits of documentation for accuracy, relevance, and compliance
  • Monitor adherence to documentation standards and style guides

Repository Management

  • Maintain organized, intuitive documentation libraries
  • Ensure quick and easy access to current and historical documents

What do you need?

  • Proven experience in technical writing, SOP development, or a similar documentation role
  • Exceptional attention to detail and organizational skills
  • Strong ability to simplify complex information
  • Proficiency with document management systems (DMS), version control tools, and Microsoft Office/Google Workspace
  • Ability to work independently and across functions with minimal hand-holding
  • Strong communication skills – written, verbal, and interpersonal

Who We Are

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It’s the reason we’re always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!


Benefits We Offer

Health, Dental, Vision, and Employee Assistance Program

Paid Vacation, Holidays, and Your Birthday off

Generous Employee Discount on home furnishings

Professional Development Opportunities

Ashley Wellness Centers (location specific) and Medical Tourism

Telehealth

401(k) and Profit Sharing

Life Insurance


Our Core Values

Honesty & Integrity

  • Without hesitation, uses candor and is direct in communication
  • Is tough-minded in working in and meeting the demands of reality
  • Always tells the truth and follows through on commitments

Passion, Drive, Discipline

  • Enjoys working hard and pursues work with energy, drive and willpower to finish
  • Is disciplined in developing consistency into work processes
  • Is focused and relentless in achieving goals

Continuous Improvement/Operational Excellence

  • Fights to take costs and waste out of the system
  • Seeks to understand "why" something works the way it does, and through study and improvement determines how to better all processes and systems
  • Strives for more in all areas of work by developing measurements, setting goals and then working on ways to exceed goals through problem-solving methods that look beyond the obvious

Dirty Fingernail

  • Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself
  • Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities
  • Takes a hands-on approach to tackle problems and demonstrates critical thinking through the use of effective questioning…asking the 5 "Whys"

Growth Focused

  • Understands the customer’s needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs.
  • Is competitive by studying the competition and is aggressive in looking for ways to beat them
  • Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals Only.

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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