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Spanish Card Customer Service PM Shifts ID-25461

Discover. A brighter future.

 

We offer 100% remote, combo, or on site - it’s your choice!

 

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.

 

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With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

 

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

 


Job Description:

We know you’re going to love it here! Discover has an outstanding culture, and the employee experience is fantastic!

Our next classes start in July of 2025.

We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

  • 3:30 PM - 4:30 PM EST (Ohio, Delaware, Pennsylvania, Maryland, New Jersey)

  • 2:30 PM - 3:30 PM CST (Illinois)

  • 1:30 PM - 2:30 PM MDT (Utah)

  • 12:30 PM - 1:30 PM MST (Arizona)

 

Note: Shifts are Monday through Friday with weekends as assigned.

What You'll Do

  • Responsible for handling complex customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer inquiries may require deviation from standard screens, scripts and procedures.

  • Navigates a computerized system for responding and/or troubleshooting to customer questions.

  • Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

  • If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS uploads from your internet provider. A wired connection is required.

  • We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!


How You'll Do It

  • Handles complex customer service inquiries and problems via telephone, digital or chat channels.

  • Utilizes effective verbal communication and problem solving skills to handle customer service inquiries.

  • Uses discretionary authority to satisfy the customer within reasonable limits including but not limited to adjustments, credit limit increases and complex solutions.

  • Navigates a computerized system for responding and/or troubleshooting to customer questions which includes using standard screens, scrips and procedures.

  • Documents Customer files.


Qualifications You'll Need


Preferred Requirements

  • H.S. Diploma or GED

  • 1+ years customer service experience

 

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

  • Primarily remain in a stationary position.

  • No required movement about the work environment to complete the major responsibilities of the job.

  • Primarily performed indoors in an office setting.

  • Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

  • Ability to communicate verbally. Ability to communicate in written form.

  • This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position.

 

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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