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Sr. Program Manager, Selling Partner Communications & Content ID-14589

Description

Selling Partner Communities is looking for a Senior Program Manager to join our Selling Partner Communications & Content (SPCC) team drive communications efforts that inform and inspire our Selling Partners.

The Senior Program Manager will be a crucial part of the SPCC team, responsible for planning, execution, and evaluation of seller-facing communications workstreams. This person oversees project intake and scoping, editorial assignments, and end-to-end management of deliverables including providing insights and recommendations to senior leaders. The role requires regular engagement of a wide array of stakeholders, including the broader SPS org and business teams across Amazon. They will also work closely with editorial operations program teams to refine and improve communications management for editors and stakeholders. The candidate must be able to aptly balance competing priorities and a complex announcement calendar while continuing to raise the bar on the seller experience (SX). They must be able to adapt quickly to changing information and timelines. Great interpersonal skills, excellent verbal and written communication, time management, and an ability to thrive in ambiguity are required. The ability to put yourself in a seller’s shoes and advocate for the seller experience is essential to success.

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Key job responsibilities

  • Devise and oversee comprehensive communication strategies across multiple channels (e.g. Seller News, email, Seller Forums)
  • Ability to understand impact of business decisions on the seller experience to drive appropriate messaging
  • Collaborate and builds partnerships with cross-Amazon business teams and other internal communications teams including Marketing, Support, Product, Tech, PR, and Legal
  • Work across teams to drive content and programs for the selling partner community including intake and reporting mechanisms
  • Advocate for the Seller Experience

About The Team

The Selling Partner Communities (SPC) organization builds lasting connections with, and drives the success of our Selling Partners (‘SP’). Our products such as news, forums are currently used by millions of Selling Partners worldwide to engage with Amazon and foster an active and inclusive community and information exchange among SPs. These products also provide valuable insights into Selling Partner sentiment and issues. We are currently reimaging how to enable our SPs to engage with other sellers, form Communities, and interact with Amazon.

Basic Qualifications

  • 7+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

  • 4+ years of driving process improvements experience
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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