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Sr. Risk Manager, Product Quality

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<strong><strong>DESCRIPTION<br><br></strong></strong>Amazon's Perfect Order Experience team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers.<br><br>We are looking for a Sr. Risk Manager with a passion for data and delivering results to discover and solve negative customer experiences. You will enjoy working with one of the richest data sets in the world, uncovering customer issues and developing innovative solutions while working across various teams within Amazon. You will possess the ability to see your insights drive the creation of real tools and features for our customers and thousands of merchants participating in our Marketplace on a regular basis.<br><br>The ideal candidate will be an innovative leader who obsesses over customers and empathizes with their pain of receiving sub-optimal products. They will be energized by working with cross-functional teams. and has a proven track record of succeeding in ambiguous situations. They will be comfortable with visualizing data and conceptualizing programs with a sharp focus on business outcomes. They will use data to guide decisions and prioritization, and will deliver results that help customers and sellers. They will have track record of working across policy, legal, product, engineering, data science and operations teams to deliver successful program launches.<br><br>Key job responsibilities<br><br><strong>This Risk Manager Can Expect To:<br><br></strong>Understand Customer concerns and develop a good understanding of returns due to issues related to product quality.<br><br>Define roadmaps to achieve business goals, which includes solving for key drivers of Customer issues and designing solutions that eliminate issues<br><br>Design, develop, and deploy programs in partnership with product, engineering, policy and science teams<br><br>Work with business stakeholders and tech teams to define needs, build solutions, and measure results<br><br>Clarify and drive short-term and long-term project priorities and commitments, as well as establish and maintain clear chains of project and program management and accountability<br><br>Lead and manage day-to-day program requirements with operations teams and program and product managers<br><br>Plan and conduct product/business reviews and reporting, including program flashes, budgeting, ops optimization<br><br>Report on key metrics and performance indicators to measure overall program and product performance and provide foundation for continuous improvement<br><br><strong>Basic Qualifications<br><br></strong><ul><li> 6+ years of experience in program management that includes building and launching technology-based products</li><li> Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences</li><li> Skilled in building relationships with stakeholders</li><li> Experience in a fast-paced dynamic sometimes ambiguous environment</li><li> Strong organizational and multitasking skills with ability to balance competing priorities.</li><li> Demonstrated superior analytical and problem-solving skills</li><li> Demonstrated use of qualitative and quantitative customer feedback to drive successful product strategies and outcomes<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Masters degree, MBA, strategy consulting or other general management experience</li><li> Experience with Machine Learning models</li><li> Experience contributing to engineering discussions around technology decisions and strategy related to a product.<br><br></li></ul><strong>About The Team<br><br></strong>Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.<br><br><strong><strong>BASIC QUALIFICATIONS<br><br></strong></strong><ul><li> Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship</li><li> Bachelor's degree or equivalent<br><br></li></ul><strong><strong>PREFERRED QUALIFICATIONS<br><br></strong></strong><ul><li> Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent</li><li> Master's degree or equivalent</li><li> Project Management Professional (PMP) or equivalent certification<br><br></li></ul>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.<br><br><br><strong>Company</strong> - Amazon.com Services LLC<br><br>Job ID: A2987260

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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