Staff Program Manager, Team Effectiveness - Tech ID-9006

The Team You Will Join

Airbnb's mission is to create a world where people can Belong Anywhere. As we work to achieve that mission, we're building a world-class manager development program supporting our technical teams and leaders. We're looking for exceptional and creative individuals inspired to deliver innovative learning experiences that have tremendous organizational impact.   

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The Difference You Will Make

The Staff Program Manager will play a key role in executing our Team Effectiveness programming and other manager development programs as needed. Our focus is on impact and experimentation, creating world-class programs that enable organizational excellence. We're employing best practices from learning science while experimenting with techniques like experiential learning, project-based and cohort-based learning. As we implement and experiment we will evolve, fine-tune and determine how to scale. The ideal candidate is confident in their ability to develop scalable learning experiences that drive overall growth and development. Key to success will be the ability to synthesize a range of concepts into unified experiences, to establish systems and processes, and to deliver top notch program management and metrics.

A Typical Day: 

  • Collaborate on and develop program strategy for various team effectiveness initiatives with other Technical Learning & Development team members 
  • Partner with other members of the Tech Learning & Development team, engaging our Learning Scientist, Facilitators and Operations Specialist to deliver programming
  • Contribute to operational excellence by optimizing, identifying and recommending methods to streamline processes, tools, templates and scale communication channels 
  • Develop project plans and communication plans
  • Create training materials, slide decks, job aids, and other assets 
  • Coordinate in-person and virtual logistics for learning and events, coordinating course enrollment and materials
  • Measure, track and analyze the effectiveness of initiatives and programming using data to drive decisions
  • Build trusted relationships with senior business leaders across multiple groups and geographies
  • Partner with stakeholders, SMEs, senior leaders and external consultants 

Your Expertise

  • 8+ years of experience guiding strategy and execution in an L&D or HR program/project management role
  • Success building and implementing programs and processes, and operational plans
  • Demonstrated ability to manage several programs and initiatives at once, executing against a broad roadmap
  • Excellent communication skills, with experience marketing and branding learning initiatives
  • Demonstrated ability to build trusted relationships across a diverse range of stakeholders and cross-functional partners
  • Knowledge of team effectiveness research and strategies
  • Knowledge of learning science and learning experience design
  • Data-driven approach to evaluating and measuring learning experiences
  • Excellent interpersonal skills, including written and verbal communication skills
  • Excellent presentation skills, with an ability to adapt content and conversations to meet the target audience
  • Ability to proficiently use presentation technologies, google apps and spreadsheets 
  • Consultative and collaborative skills, comfort partnering with stakeholders, SMEs, senior leaders and external consultants 
  • Experience working with learning vendors and  curation
  • Exceptional understanding of Technology and Engineering organizations and how they operate
  • Experience with learning certifications such as StrengthsFinder, Insights, DiSC, Situational Leadership etc is a plus

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Staff Program Manager, Team Effectiveness - Tech ID-9006

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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