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About the position

Responsibilities

  • Prioritizes work according to departmental needs; determines workflow problems and develops solutions.
  • Plans, organizes and implements a standardized system for requesting and scheduling incoming and outgoing travel for individuals traveling on behalf of YCHC including air travel, lodging, and vehicle transportation; develops communication materials and assists with the dissemination information.
  • Plans, organizes and implements tracking and monitoring of the scheduling, availability, cleanliness, and readiness of YCHC housing and vehicles; collaborates with other departments as needed.
  • Assists with the development and implementation of policies, procedures and documents; identifies and appropriately follows-up on issues and/or complaints; elevates and/or refers issues as appropriate.
  • Establishes and maintains files, records, and other information sources related to work; keeps suspense file on recurring and other scheduled requirements for replies and reports.
  • Inputs data into computer database systems; retrieves, verifies, and corrects information from the computer system.
  • Prepares program related documents and materials; orders and maintains adequate program supplies.
  • Obtains, analyzes, and summarizes material for the preparation of reports; maintains department records.
  • Maintains appointment and event calendars, keeps suspense file on recurring and other scheduled requirements for replies and reports.
  • Prepares disbursement requests to process invoices for payment; tracks and prepares expense reimbursement requests for payment; prepares purchasing requests.
  • Prepares, submits, and reconciles invoices, purchase orders, and other financial transactions.
  • Treats customers courteously; anticipates and responds timely to customer needs; explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied; provides status reports and progress updates to customers; seeks customer feedback and ensures needs have been fully met; recognizes adverse customer reactions and develops better alternatives; takes responsibility to resolve customer complaints; creates strategies to serve customers more effectively.
  • Maintain a desk top procedure manual for position, updating as needed.
  • Coordinate and/or assist with patient travel when required.
  • Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA).
  • Performs related duties.

Requirements

  • High school diploma or equivalent.
  • Five (5) years of progressively responsible related experience performing similar duties.
  • Intermediate computer skills; experience using MS Word and Excel is preferred.
  • Experience in working with the Native American population preferred.
  • Full COVID-19 vaccination required unless a documented medical or religious exemption is approved.
  • A valid driver's license issued by the State of Alaska with a clean driving record is required.
  • Must successfully pass a criminal and background check.

Nice-to-haves

  • Experience in working with the Native American population preferred.

Benefits

  • Preference will be given to qualified candidates who are Alaska Native and/or Yakutat Tlingit Tribal Members.
  • Native American preference, as defined in Title 25, US Code, Chapter 14, Subchapter V, Subsection 273 and 274, will be applied to the hiring of this position.
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