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Technical Packaging Specialist ID-18167

Position Summary: The Technical Packaging Specialist (TPS) will work closely with sales teams to service products, provide technical support, and grow and promote solutions with Sealed Air customers. The TPS will deliver technical service to the customers and engineering support of packaging systems in a designated region. The TPS will establish and deepen relationships with new and existing customers and will be expected to consult with customers on packaging materials, complex equipment and platforms, and processes. The TPS will also be responsible for meeting or exceeding annual targets for PMS/ profitable service/ spares Revenue in a designated region.


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Responsibilities:

  • Leverages Consultative Approach with Customers - understand customer needs/challenges, build relationships, and become trusted advisor while servicing and growing accounts; encourage upgrades; build understanding of competitor information and trends; apply knowledge of systems and platforms to design layouts to match unique customer needs and help customers find process efficiencies
  • Develops New Sales Opportunities - work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations; sell service warranties, extended warranties; charge for billable parts and hours, as appropriate.
  • Demonstrates Solution Knowledge – Understand and clearly articulate full suite of Sealed Air Solutions – Food Packaging System, Protective Packaging System, Automated Packaging System, Strategic Fulfillment Solutions, products, and programs to end users
  • Develops Accounts – convert existing customer relationships into strong partnerships with Sealed Air across all product lines; own account development across all existing customers to allow sales team to focus on new business and markets; manage account against competitive threats.
  • Installs Packaging Systems and Delivers Training – Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment
  • Services and Maintains Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain high level of quality; manage equipment and parts inventory; follow standards; provide technical information and explanations
  • Manages Administrative Duties and Collaborates Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; Ensure timely reporting using SEE official reporting media (weekly visits/ Monthly/ 20-days planner/ monthly forecast etc.) liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities


Required Qualifications:

  • Diploma / Technical or Bachelor’s degree or 5 years of technical experience
  • Valid driving license with own vehicle preferred.
  • Ability to work overtime
  • Ability to drive


Additional Qualifications:

  • Very high level of mechanical/ pneumatic and troubleshooting experience
  • Ability to read and understand technical drawings/troubleshooting charts
  • Strong listening, written, and verbal communication skills; strong persuasion/influencing skills;
  • Ability to build strong relationships, work with customers to solve problems, and influence decision-making
  • Ability to work across teams and navigate complex environment
  • Goal-focused/deadline-driven/results-oriented
  • Self-starter and coachable
  • Detail-oriented
  • Strong time management, prioritization, and organization skills
  • Packaging experience is a plus
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