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Technical Support - Part Time - Remote ID-24618

πŸ“‹ Description

β€’ Provide guidance and best practices to those utilizing our Rent Manager applications. β€’ Provide superior customer service to our end users over the phone and via email. β€’ Assist customers with questions and issues relating to our property management software, Rent Manager (e.g., printing problems, installation, and troubleshooting within the program). β€’ This may involve conducting remote sessions with customers. β€’ Document and track the status of all issues in a timely fashion within our ticketing software. β€’ Work in conjunction with internal departments to improve processes resulting in customer satisfaction.

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🎯 Requirements

β€’ Strong customer service skills β€’ Prior experience with IT concepts β€’ Experience with Microsoft Office applications β€’ Established work ethic β€’ Excellent attendance and personal accountability β€’ Strong communication skills – both verbal and written β€’ Self-starter and ability to stay motivated independently β€’ Detail-oriented β€’ Critical thinker β€’ Ability to demonstrate active listening during calls β€’ Understanding of WAN/LAN concepts (Preferred) β€’ Basic understanding of networks (Preferred) β€’ Terminal Service experience (Preferred) β€’ 1-2 years of prior helpdesk and/or customer support experience (Preferred)

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